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Account Sharing Suspended

Hi There,

My sharing has currently been suspended as I tried to upload a file which was bigger than I thought and exceeded my max storage. I have since removed this file and still am not able to share any files. Is there any way my account can be updated to allow sharing again.

Regards Michael

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Hannah

Hi there, @Michael Todd, thanks for reaching out to us.

Can we reach out to you via email, so we can take a closer look into this issue?

Let me know!

Mark

Hi @Michael Todd

Sharing is not revoked for being over quota - that just stops syncing happening. However, if you use too much bandwidth (i.e. by lots trying to download a large file) then it is suspended. As a free user you usually get 20gb/day on a rolling 24 hours.

There is no way to reactivate that immediately (unless you pay to upgrade) but it should auto clear within a day or so if its your first time banned.

Michael Todd

Hi Hannah, yes that is fine thanks

Michael Todd

Hi Mark, yes this is the first time this has happened, this was over two weeks ago and hasn't cleared yet so hoping someone can clear it for me. Cheers

Hannah

Thanks, Michael, I just emailed you and we'll continue investigating there.