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Moving files to online-only is not working on macOS 10.13.6

I've been trying to move files or folders to online-only for three weeks now, and it never works.

I do NOT see the option to move a particular file to online-only when right-clicking on its name, the command is only accessible via the "Manage hard drive space" menu - but it doesn't work here.

I have two MacBook Pro running macOS High Sierra (10.13.6), and the Dropbox application v203.4.4857.

Thanks in advance!

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Hannah

Hi there, @tescure, and thanks for reaching out to us.

Did you start noticing this issue after a specific incident or issue with the Dropbox app or your computer?

If you hover over the Dropbox icon in your menu bar, what's the sync status of the app?

Can you also send us a screenshot of the options you see when you right-click on a file in your Dropbox folder?

Thanks in advance!

tescure

Hello Hannah,
Thank you for replying.

To answer your questions:
- I had never tried to move a file or folder online-only before.
- The sync status of the App is "Up to date".
- Here is a screenshot of the options I see when I right-click on a file in my Dropbox folder:

Screen Shot 2024-07-22 at 20.50.04.png
Best regards.

Hannah

Thanks for the additional info and the screenshots, @tescure!

Can you please go to this page in your account settings and make sure that the Dropbox system extension is enabled?

tescure

Hello Hannah,

It appears the Dropbox system extension is enabled.

But, I see that the "Online-only files on Mac" option is disabled.
The description seems to indicate that this option only affects the displayed file size; but it may be worth a try?

Regards,
Thomas

Hannah

I don't think that setting would make any difference on the particular issue, but you're welcome to enable it, it definitely won't hurt!

Also, if you haven't already, try to reboot the computer as well, to see if that helps.