Dropbox options to share a file/folder aren't available when right-clicking on Mac

reboot worked. thanks.

All comments

Jay

Hi @nadahashmi, thanks for bringing this to our attention.

Are you right clicking on files within the Dropbox folder, or from outside the Dropbox folder?

Could you attach a screenshot showing the options you currently get when right clicking in Finder?

This will help me to assist further!

I right click on files within the dropbox folder - so a file that is contained in a folder in the main dropbox folder. I am attaching a screenshot. Screenshot 2024-05-10 at 3.40.27 PM.png

Hey @nadahashmi, thanks for the screenshot!

Could you please let us know if the desktop app is running and syncing normally in your menu bar?

Also, are you navigating your Dropbox folder on your computer or another location perhaps? It's not quite clear in your screenshot.

yes, the dropbox is running and syncing from the menu bar (attached screenshot) Screenshot 2024-05-10 at 4.02.52 PM.png

I am navigating to the dropbox folder from my computer. here is more clear screenshot. Screenshot 2024-05-10 at 4.05.01 PM.png

a more clear screen shot of the menu bar. Screenshot 2024-05-10 at 4.06.23 PM.png

Thanks for the screenshots @nadahashmi - much appreciated!

If this persists after rebooting your computer, could you try to share a link to a file of yours via the website and let me know how it goes?

reboot worked. thanks.

I've got precisely the same problem—except that multiple reboots have done nothing. Any advice for me, Dropbox folks?

Hey @worldmatt - sorry to hear about this.

Could you please clarify the version of your computer's OS, and the version and status of the Dropbox desktop app as shown in your menu bar?

A screenshot of the options you get when you right click on files in your Dropbox folder would also help, so feel free to send one as well.

Sure thing! I'm running: Sonoma 14.5 on an M3 MacBook Pro. The Dropbox app is version 204.3.5363, and it's running in my menu bar. And here's a screenshot just now of the right-click menu in a Dropbox folder:

I should add that syncing seems totally fine! But those missing menu items are driving me crazy. I have turned on full-disk access and OK'd extensions and everything. Help!

Thanks for the additional information and the screenshot too @worldmatt

It seems that you're on the beta version of the app. Could you try the latest, stable one from this page and let me know if this persists?

Just note that you'll need to toggle off the early releases from your account's settings first.

Done! (And rebooted.) But the options remain the same. 😞

Hannah

Hi from me as well, @worldmatt!

Would you mind hovering over the Dropbox icon in your menu bar to let us know the exact sync status of the app as well?

I have the same problem and have also reverted to the latest stable version. It used to work fine, but all of my dropbox right click options have been missing for a few days. I have uninstalled dropbox and reinstalled it as well as multiple restarts. Any help you could provide would be appreciated.

OS X 14.5

Dropbox V204.4.5420

Megan

Hey @right click, thanks for posting here!

Have you tried relaunching your Finder using the steps found here? If not, can you give it a go?

Let me know!

Here you go:

I have relaunched the finder several times and did it again this morning. Unfortunately the problem persists

[Whoops, replied to the wrong thing—ignore this link in the chain!]

Nancy

@right click, did the issue appear after any kind of update on your device?

Have you also performed an advanced reinstall with the steps provided here?

I just followed all of those steps and the problem has not been resolved.

Hannah

Hey @right click, can you please also check if the Dropbox system extension is enabled in your settings here?

Nancy

Thanks for trying out these options, @right click! You didn’t mention if this occurred after a specific Dropbox/OS update.

I can also see in our system you’ve been in touch with our support team; please check their email as well, when you get the chance.