I wanted to inquire via email, but since I couldn't find an address, I'm asking here instead. I purchased a 3-year license key for Dropbox Plus 2TB from Yahoo's site and completed the application a few months ago. On the Dropbox subscription plan page, it shows: * License Key * Application Date: 2024/02/18 * Duration: 36 months * Status: Applied Date 2024/03/04 However, on 2024/07/19, my account reverted to the 2GB Basic Plan, and it appears that the subscription has not been applied. Although the subscription plan menu screen shows it as applied, why is it not reflecting? I apologize if the message was unclear, as it was written using a translation site. I would appreciate your response.

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I redeemed a license key for 3 years, but now my Dropbox account has been suddenly downgraded.

Alter2024

I wanted to inquire via email, but since I couldn't find an address, I'm asking here instead.

I purchased a 3-year license key for Dropbox Plus 2TB from Yahoo's site and completed the application a few months ago.

On the Dropbox subscription plan page, it shows:

License Key
Application Date: 2024/02/18
Duration: 36 months
Status: Applied Date 2024/03/04

However, on 2024/07/19, my account reverted to the 2GB Basic Plan, and it appears that the subscription has not been applied.

Although the subscription plan menu screen shows it as applied, why is it not reflecting?

I apologize if the message was unclear, as it was written using a translation site.

I would appreciate your response.

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Nancy

Thanks for posting this on our forum, @Alter2024!

Can you send me a screenshot of what you see on your Dropbox account?

Did anything else happen at all, right before your account got downgraded?

Let me know, and we can go from there.

Alter2024

Thank you very much for your prompt response.

I have taken a screenshot of the "Subscription Plan" page of my account. Since I am Japanese and the page is written in Japanese, I apologize for any inconvenience this may cause.

Regarding the downgrade of my account, I don’t recall any specific events. I believe it occurred either on 2024-07-19 or the previous day, 2024-07-18. The only thing that stands out is that the date "申請済み" (application completed) is exactly five months from 2024-02-18.

Additionally, I purchased this activation key through YahooShopping. I also have a PDF of the purchase details, including the activation key, that I received at the time of purchase. Please let me know if you need it.

Best regards,

2024-07-19 Screenshot.png

Nancy

Thanks for the additional info! Don’t worry at all about the language of the screenshot.

Since this is an account-specific matter, I’d like to log a support ticket for you to this email address and check this internally.

Let me know if that’s alright and I’ll get things started.

Alter2024

Thank you.

Please proceed with the investigation.

If you need any additional information, please let me know

Nancy

You’re all set, @Alter2024! Please reply to my email, when you get the chance.

Alter2024

Thank you for contacting me.
I apologize for the basic question.
You mentioned replying to the email, but I cannot find the email address and am not sure which one to use.

Nancy

No worries! You should be able to see my email at the inbox of the email address you see on this page.

Alter2024

Thank you for your assistance.

I replied to the email yesterday, but I wanted to confirm if that email was sufficient for verifying my identity.

Nancy

Hey @Alter2024! I just replied to your email. Please check it, when possible.

Alter2024

Thank you for your continued support.

Will it still take a considerable amount of time to resolve the issue?