I had a personal Dropbox that I accidentally merge with a Business account by using the same email. How can I get my personal Dropbox back with the email and content that is now associated with business Dropbox login.
A business account shares with a non-business accounts = merging.
They didn't share with you. They invited you to join their business account. If they had sent you a regular shared folder invitation, your account would not have been merged into the business.
And how to get help?
Have the team admin for the business account contact Support and request that your account be restored. They will have access to phone support. Also, refer to the bottom of this help article.
and you don't even get a notification on whether the ticket is received.
If you opened a ticket, you can track it at the link below. Also, refer to the bottom of this help article.
Hey @patbeennettaz, sorry to hear about this, but not to worry, the solution is pretty simple!
The admin of the team will just need to convert your account back to an individual.
To do so, they'll need to follow the steps in this article.
I hope this helps!
As i mentioned i was shared a folder for work and I joined but now it appears all of my devices are syncing my files into that folder and if I try to login to my personal account it just says I am already logged in. I just want to restore my files to my personal account and view that folder. Please help
@TMain wrote: As i mentioned i was shared a folder for work and I joined but now it appears all of my devices are syncing my files into that folder ...
As i mentioned i was shared a folder for work and I joined but now it appears all of my devices are syncing my files into that folder ...
You weren't invited to a shared folder. You were invited to and joined their Business account. In doing so, you merged your account into their team account, effectively making them the owner of your account. If you were on a paid subscription, you would have received a prorated refund for any time remaining on your account.
If that wasn't your intent and you want to revert back to the way it was, you need to contact the team admin and ask them to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.
Dropbox cannot help with this. You need to contact the team admin of the Business account.
Thank you Rich. Yes I do not want to be part of there account but be as my own account and just collaborate on the shared files. This sounds very stressful. I dont know how tech savy the team that run the account are either and whether they have time to do this. I will ask them but surely theres a way I can restore my account without the worry of them having to accidentally delete it?
@TMain wrote: ... surely theres a way I can restore my account without the worry of them having to accidentally delete it?
... surely theres a way I can restore my account without the worry of them having to accidentally delete it?
Only the team admin can handle this. There's no way for you to do it yourself. Not even Dropbox can do it. Only the team admin can.
So will I have to pay for it again, even though I already paid for a year?
I didn't receive a refund. I've had an account for years and now because of this weird error, I need to go back in and pay when I already have?
@SparkleCindy wrote: So will I have to pay for it again, even though I already paid for a year?
When you join a Team you are refunded the fees. So, you wont have paid 🙂
HELP!!!
I was added to a team and either I didn't read correctly, or I just blew it but I ended up removing MY account when I was added to a team.
I want my old one back, has anyone been able to do that? I work with multiple clients/groups and I don't want it all under someone else's account.
How do I retrieve my account back to my "personal" when it moved with my user name/email to the team.
I just want my account back, your solution indicates I can't be part of the team and I had asked for that rather than having two different logins to DropBox
There has to be a way to give me back my account that I have had and paid for for the last 15 years!!
Who can I talk to? I can't do "chat" now because I don't have an account. I can't use my email for my PERSONAL dropbox because it is now associated with the other one.
This is not a good way to do this.
Please, help me talk or chat with a real person!!!
Thanks for your reply, @patbeennettaz, however, I'm not really sure I understand where the issue lies.
If you joined a Dropbox Business team, but didn't mean to, or do not wish to continue being a member of that team, the team admin will need to follow the steps I gave you, to return your account to an individual one again.
If you previously had a paid subscription, all you need to do is re-upgrade, because you received a prorated refund, when you joined the team.
Is this not what you'd like to do?
Could anyone help with this issue? I was asked to join a shared dropbox folder but it turns out it was a request to join their dropbox account. Now my account has disappeared and been cancelled and I'm inside their account.
How can I setup my account again and remove myself (and my files) from their account? I don't seem to be able to do this as I'm now a member of someone else's account.
Really appreciate anyone's help - because I'm really concerned all my files have now been compromised and are on someone else's account...
@Ewdlay wrote: How can I setup my account again and remove myself (and my files) from their account?
How can I setup my account again and remove myself (and my files) from their account?
It sounds like you were invited to and joined their Business account. When doing so, you merged your account into their team account, effectively making them the owner of your account.
In order to leave the team, the team admin needs to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.
Help! I've accepted an invitation to a colleague's Dropbox to help with her clients while she's on maternity leave. Instead of showing her main folder and sub-folders in my account, now mine has been absorbed into her account somehow – can I rewind to an hour ago to fix this? I've also received notification of a refund for my Dropbox subscription which is not at all what I wanted. Hope I'm articulating this ok... very stressed, and don't want to stress her out, please help!
Hey @PD24, thanks for reaching out to us.
It sounds like you've accidentally joined a Dropbox team account.
To go back to your individual account now, the admin of the team, in this case your colleague, will need to convert your account back to an individual Basic account.
That way, the team files will be removed and you'll keep your personal files and your account.
Since you'll go back to the free version and you've received a prorated refund for your previous plan, you can simply re-upgrade from this page.
I purchased my own Dropbox for my company's folders. We are working with another company, and they accidently invited me to join their Dropbox. I accepted the invite (not knowing this was a mistake), and was refunded my original purchase and am now on their plan it appears. I would like to be removed from theirs, and go back to my original plan with just my company.
Hi @TC55
You need to ask that the company remove you note they must not delete you. Then you will be removed and downgraded back to a free account at which point you can re-upgrade.
The only people who can do that though are the business themselves.
You need to ask that the company remove you note they must not delete you.
This really sux... too easy to do..
I joined a Business Team in August of 2024 and am still being billed monthly for my personal dropbox Plus account. Why am I being charged for an account that is merged with a much larger amount of storage and how can I terminate payment?
Thanks,
Tara
Hey @MakeOATS! Was the Plus account that you mention upgraded via iTunes/Google Play, by any chance?
Also, are you sure that it’s the Plus account that you merged to the Dropbox team and they’re not just paired?
Hi Nancy,
I have read extensively about the linking of accounts. The credentials that are connected to the Plus account that I am auto-billed for (on the 13th of each month) are the same to log into the Business Team. Since all of my personal content/files now exist inside of the Business account exclusively, why am I being billed for a 2TB account?
Thanks
Hey @MakeOATS, can you please log into the account in question and send me a screenshot of your plan page?
Yes where should I send it privately?
If you've made sure to hide any personal info, you can attach it to your next reply here, by clicking the camera icon under the reply box.
Thanks for the screenshot @MakeOATS - much appreciated.
Would it be OK with you if we sent you an email to have a further look internally at this point?
Hi Walter- Yes please email me, Thanks!
I just sent you an email @MakeOATS!
Reply back to me, and we'll take it from there.
