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It says I need to request access to a folder although the correct email address has been invited

Hi! I'm trying to download some photos and when I click on their link it tells me to request access. It says that 'email' was given access but I'm signed in as 'email'. But they're both the exact same email?

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Spittee

Hey Hannah! Thanks for the reply. It looks identical to me but I emailed them and they sent me a direct link which has worked instead!

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Hannah

Hey @Spittee, thanks for joining us on the Dropbox Community!

Is it possible that the owner of the folder has made a typo in the email address they shared the folder with?

It could be a letter or even a dot or a space.

Can you check with them, to make sure they shared the folder with the correct address?

Thanks.

Spittee

Hey Hannah! Thanks for the reply. It looks identical to me but I emailed them and they sent me a direct link which has worked instead!

Hannah

Thanks for the update, @Spittee!

I'm glad everything works fine now.

If you have any other questions, don't hesitate to let us know.

Have a great week ahead!