Child Item

I can't move multiple files to a folder on the site, the Move option disappears when I try this

I hope I am the problem here, but I simply cannot find a way to move multiple files to a folder... As I select the second file, the MOVE option disappears.

Also, when I choose to COPY instead, I have to come back to photos and delete the selection, which is not ideal.

Drag and drop is not an option either...

Any tips?

Find more posts tagged with

Web

Organize

Closed - Not for right now

Comments

Jay

Hi @MariaD2, thanks for bringing this to our attention.

Are you trying to move files from a private, shared or team folder?

Could you attach a screenshot showing what you're describing?

This will help me to assist further!

MariaD2

Thanks for the reply, Jay.

I cannot send pictures as I am getting an error message that there was an error uploading my files.

I do not have team folders, this is an individual account. I am trying to organize my photos by selecting them and moving them to a new (normal?) folder and I want to do that in bulks, not photo by photo.

Hannah

Hey @MariaD2, have you tried this from a different browser or a private browsing/incognito window, to see if you get a different behavior?

MariaD2

Yes, I have and got the same behaviour

Hannah

That's strange, indeed. Can you also clear your browser's cache and let us know if that helps at all?

MariaD2

What? No, clearing caches does not make a difference...

It's a product functionality that is so basic, I thought would be included in the not cheap subscription.

I want to select multiple pictures and (a) create a folder with them or (b) move them to an existing folder.

Do you have either of these options hidden somewhere?

Hannah

You should be able to select files and move them in bulk through the website (no matter what plan you're on), so there's definitely some kind of issue here.

Can you please describe the steps you're taking, to make sure we're not missing something?

MariaD2

When I choose a single picture, all options are available. As soon as I choose the second one, the move option disappears.

https://drive.proton.me/urls/851951GK7M#JfCmrnbHmE6A

RubinRolong

@MariaD2

This is the EXACT same problem we are experiencing and Dropbox does NOT have a solution for it. The option to move files under the “…” is gone - it’s removed.

I’ve tried explaining this to their tech support team (ie., photos screenshots) but no solution.

I’m now left downloading the file to my desktop, deleting the file on Dropbox, and moving the recently downloaded file to the desired location within Dropbox. Incredibly frustrating and time consuming.

MariaD2

@RubinRolongSo, from what you are saying, it's not a problem, it is the way it is designed to "function".

I was trying not to reach the same conclusion, much less the same solution. I will not do this manually, no way.

Again, @Hannah , it is a pretty basic action for anyone dealing with any type of file in large quantities...

Hannah

Hey @MariaD2 and @RubinRolong, we appreciate you letting us know about your experience, however since I'm testing this on my end and I am in fact able to move multiple files to other locations in my Dropbox at once, I'd like to look further into this.

@RubinRolong, can you please give us the ticket number for your communication with our support team, so I can look into it?

MariaD2

@HannahI have sent a link to a video file on Saturday.

Here it is again:

https://drive.proton.me/urls/1TWBTQT6YC#9pcSzmlD1lFQ

Megan

Unfortunately we can't access your link for security & privacy reasons @MariaD2.

Can we send you an email, in order for us to have a closer look into this?

MariaD2

Yes, that would be great, thanks

Megan

Hey @MariaD2, I just sent you an email!

I'll be happy to see you there. Thanks!