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Camera uploads not working?

My objective is to have the videos placed in a single folder in iPhotos automatically upload to Dropbox automatically. Can this be achieved?

I turn on Camera Uploads in settings, but it appears not to be working, as it's telling me my Camera Roll on my iPhone is empty when it has 1000's of photos (please see screenshot here: https://share.cleanshot.com/s4c6KLKM)

The option to "Select Albums" at the bottom is also greyed out. I have tried restarting the app but nothing changes.

So, I suppose my questions are a) Is what I am requesting possible? b) If so, how can I accomplish it, given the issues I have outlined above when I try to do so?

Thanks a lot.

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Accepted answers

geoffmacd

Ensure that you have given Dropbox permissions. Go to the settings app->Dropbox-Photos and ensure `All Photos` is selected so that dropbox can see your full library

All comments

Hannah

Hey @Zachary G.1, thanks for bringing this to our attention.

With camera uploads, you should be able to upload the videos in your camera roll to your Dropbox automatically.

Would you mind attaching the screenshot you linked to your next reply, as we can't access it through the link, due to security reasons?

If you can also attach some more screenshots, showing your camera uploads settings, where options are grayed out, etc, it would be really helpful.

Thanks in advance!

Zachary G.1

Hi Hannah,

This is what I see when I go to Camera Uploads. Camera roll is not empty, however. Also I don't see any other albums. Is it indeed possible to only have it upload the contents of specific albums?

Thanks for your help.

geoffmacd

Ensure that you have given Dropbox permissions. Go to the settings app->Dropbox-Photos and ensure `All Photos` is selected so that dropbox can see your full library

Zachary G.1

Thank you it is now working. I'm surprised there was no message inside the app to instruct me to do that, it just looked like it wasn't working. But thanks.

JuliaPonder

Never for this device.png

I click 'Never for this device' multiple times but the dialog box keeps reappearing. I can't do any work until it stops appearing. Make it go away forever.

Walter

Hey @JuliaPonder - sorry to hear you're having issues with this.

May I ask what is the OS version of your computer, and the version and status of the Dropbox desktop app?

if you're on a team account, could you ensure that the team admin has not disabled camera uploads?

JuliaPonder

I've been in Support and a software tester for over 20 years so I know why you're asking the questions. You're hoping that the problem is user error; it's not, it's a bug.

Can you please ask the devs to look at the code that generates the dialog box and ask:
Why does the dialog box code loop every 5 seconds? NB it does this without user input.
Why doesn't the 'Never for this device' code work? NB the device is my USB internet connection.

Answers to your questions -
OS - Edition: Windows 11 Home, Version: 22H2, Installed on: ‎01/‎06/‎23, OS build: 22621.3810, Experience: Windows Feature Experience Pack 1000.22700.1020.0
Status of the Dropbox desktop app? Not sure where to find this.

Camera Uploads were disabled because Dropbox Support docs recommended this to solve the problem which first occurred about a year ago. There is/was an option to disable the message for 6 months which I did but I want it disabled permanently.

Megan

Hey @JuliaPonder, can I open a ticket on my end for you, in order for us to have a closer look into this?

JuliaPonder

Yes, thank you Megan.

Megan

I just sent you an email @JuliaPonder.

I'll see you there!