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Square box in photos tab in the mobile app on Android

Hi, I am new to the community so please forgive me if I'm in the wrong segment. My queries is when I open the photos section on my Android app a square box appears & stays there. A little segment rotates in the Square & that's it. All my files are there & the what's normally in photos are there to upload. Happening on my 2 android devices. Any assistance would be much appreciated.

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scdesigna

Update is out and resolves the issue. Thanks.

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Walter

Hey there @pgheery - sorry to hear you're having issues with this.

May I ask if you've ensured that your device's OS and the version of the Dropbox mobile app are up to date?

Also, have you tried clearing the app's cache and signing out and back into your account since you first noticed this?

If you did and this persists, could you send us a screenshot so that we can have a visual too?

Thanks!

pgheery

Hi Walter, thanks for your prompt reply. I have indeed cleared the cache (in fact I also uninstalled/reinstalled the app) and rebooted the android. As stated previously the issue is happening on 2 android phones. I'm pretty sure the OS is up to date. The issue only started happening 24 hrs ago. I cannot figure how to send you a screenshot of the problem.

Walter

You should be able to see a camera icon in your reply's box that allows you to attach a screenshot @pgheery

Just note that if you're on a mobile device, you might need to request the desktop version of the page to bring that button up.

pgheery

Hi Walter, attached is the screenshot mentioned previously.Screenshot

EMCrash

I have the same issue, cleared data, and uninstalled the app, reinstalled still same issue started 24 hours ago just before the last app update. I've updated the app, I've got no os updates to do running the flagship Samsung S24 works fine on my ios device. Tired leaving it on the screen and still nothing drop box it self is working just the photo box section never loads it's stuck in a loop of the box animation. I am using the beta version so not sure if this is possible the issue?

EMCrash

Further test, I removed the beta test and installed the public version still same issue my last update was on the 18th from Dropbox and the issue started two days before this. Looking at my logs.

EMCrash

Public App version 383.1.4 looks like the beta the same version as well. phone model is sm-s928b/ds running android v.14 One UI v6.1

pgheery

Hi EMCrash, looks like our issues are very similar, my App version is 382.2.2,
Phone model is SM-A528B/OS,
One UI version 6.1
Android version 14
Thanks for the info, let's hope the Dropbox team can help sort the issue.

jovada

I have the same issue. I also had the beta version, removed it, went to the regular version, but to no avail.

EMCrash

Thanks Jovada can you provide your phone details and Dropbox version same as us it might help drop box find the issue.

EMCrash

The only thing so far is we on the same OS but I've not updated my OS for a little bit now so not sure what changed to cause the issue. I wonder if Dropbox have updated something on there end?

pgheery

I think it most likely is a Dropbox issue, I have 2 Android phones, both displaying the same symptoms, neither of which has been upgraded recently.

scdesigna

Having the same issue after the latest dropbox app update. S24Ultra, app and OS up to date. Reset the photo tab via the app and cleared the cache. Same issue exists. Photos tab never populates. Removed app and reinstalled, no luck. Hopefully an app update will fix this issue.

EMCrash

Hopefully more people will come forward and Dropbox will see they have an issue with the app and get it patched

Matthia8

Having the same issue after the latest Dropbox app update on S24 Ultra.

Hannah

Hey everyone, thanks for alerting us to this.

Our team is aware of this issue and are currently working on a fix.

As a temporary workaround, you can star a photo as a favorite, which should resolve the issue for you.

Make sure to keep an eye on this thread for any updates.

Thanks.

scdesigna

Update is out and resolves the issue. Thanks.

EMCrash

Thank you staring an image as resolved my issue too

pgheery

Issue resolved here too. Thanks everyone for assisting.