There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSURLError Domain Error 409.)
Hey @Lynxy_618 - sorry to hear you're having issues with this.
If you've ensured that the Dropbox mobile app and your device's OS are up to date and still get this error, could we reach out via email to have a further look internally?
Thank you, that would be fantastic!
Hey @Lynxy_618! I’ve logged a ticket for you. Please reply back to me, when you can.
Hello- I am on an iPhone and subscribed to the 2TB storage - account was charged but my Dropbox will not upgrade and says I’m still a basic account. I’ve tried to restore purchase via Wi-Fi and cellular data and I get the error code 409 as well. Please let me know what I can do to make my account sync to the plan I’ve purchased.
Hey @Fanda , sorry to see that you're having this issue.
Can we send you an email, so we can investigate it further?
