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I deleted and re-opened my account and all my files are gone

Hi I'm new to dropbox and have learning disability. I opened an account and was struggling with it I deleted account. And opened up again today and all my photos and videos have gone plz plz help

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Accepted answers

Walter

If you deleted an account, there's no way to restore it or any of the files stored in it, Shane.

if you created an account using the same email address, it will be considered a brand new account, unrelated to the old, deleted one.

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Walter

Hey @Shane houldsworth - sorry to hear about your missing files.

If those files were stored in the account you deleted, then it's impossible for us to restore them from our end as your account is considered a brand new one now.

To make sure if that's the case, you can have a look at your deleted files page and the events page as well.

I hope this information helps, Shane.

Shane houldsworth

Iv opened my new account how would I receive my old account? Is there anyway.
I looked and im told you keep them for 30 days ? I was struggling to under stand and don't know what I opened and accepted did not think I'd lose all photos and videos from my gallery. All them pictures of my mum was on there and to think I could lose them this way is unthinkable please help thanks Shane

Walter

If you deleted an account, there's no way to restore it or any of the files stored in it, Shane.

if you created an account using the same email address, it will be considered a brand new account, unrelated to the old, deleted one.