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"Public links have been temporarily suspended for generating excessive traffic." Please help!

I outsource my work and make my content available to a number of individuals that need access to it. I am currently unable to share my links anymore do to: "Public links have been temporarily suspended for generating excessive traffic."

I have purchased the top DB plan and STILL no one can access my links! Did I just waste money on this subscription plan? I have included the messages I have received below. This concerns my livelihood so any help would be very much appreciated.

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Walter

Hey @LB15 - sorry to hear about this.

It seems that your shared links were banned due to excessive traffic/bandwidth usage.

Is this the first time this happens?

Let us know more and we'll take it from there.

LB15

Yes I need help immediately! As I said I have purchased the highest upgrade to dropbox and it is still not working! It is the next day as well, what is going on?!

Nancy

Hey @LB15. If this is the first time you’re having this issue, then the ban will be automatically lifted within 24h.

Please keep in mind that upgrading your Dropbox account won’t resolve the banned links issue, but rather increase your bandwidth in the future (depending on the plan you’ve chosen).

LB15

I can't afford a standard plan which seems the only option for increasing bandwidth for sharing. I already mistakenly increased to a more expensive plan that doesn't improve bandwidth. Are these bandwidth rules new?

Nancy

Not really, these bandwidth limits have been there for a long time.

LB15

It has been approx 24 hours and my links have not been restored.

Megan

Hey @LB15, have you tried the link shown in your screenshot, about removing the suspension?

I'm guessing that'll allow you to contact our Support team, right?

LB15

I have already done that and this is what I see.

Megan

Thanks for the heads-up @LB15!

Can I send you an email, in order for us to have a closer look into this?

LB15

please do

Megan

Hey @LB15, I just sent you an email, I'll see you there!

LB15

You sent me an email marking it as resolved. The problem still exists. It is not resolved.

Megan

Hi @LB15, as mentioned there, it seems that you already have an escalated ticket, that you're working there with another agent.

I closed our ticket, since it might be confusing to have multiple active tickets, but your original one is still being worked on.

I hope this helps!

Rouben Freeman

I have just had this come up for the very first time. I share important files regularly and don't want to get blocked just when I need it most. How do we track our Public links to avoid "excessive traffic"? If I can see the numbers I might be better able to avoid this sorry situation.

Nancy

Hey @Rouben Freeman. Your bandwidth limits depend on your current plan. You can see more info about this here.

Rouben Freeman

Thanks Nancy, what I mean is how can I see a live count of how much I have and when the count will reset. That would let me better prioritise what I share.

Nancy

I’m afraid that, at the moment, it’s not possible to see this info on your account. I can most definitely share your feedback though with our team and forward your comments to them.