Child Item

Error 500 when trying open shared links

Is this genuinely fixed? Now when I visit links to individual files—folders seem to work fine and these are not links I tried when the site was down—the file preview pops up as expected and then is almost immediately replaced by the error screen. I have cleared my cache multiple times, I have restarted Safari and I have had the same result 10 times in a row using different links.

Screenshot 2024-05-28 at 12.49.09 PM.png

Find more posts tagged with

Error Messages

Shared Links

Developer

AcceptAnswer

Promoted

Comments

OllieMi

Hi Jay,

Thanks for the message and help.

This is the eg. of a link to a mp4 file that used to work

[Removed as per Community Guidelines]

but now none of links that I create by setting SHARE option to mp4 works. And I tried it in different folders.

But if I use a link to e.g. PDF file, then it will open with no problem.

I thought that my space limit was too small, so I deleted a number of large mp4 videos but this didn't help either.

So I am in the dark as to what happened?

Rgds

Ollie

OllieMi

I tried this link again in the previous message and it failed same as before, so this is solid. I hope it will also fail when you try it as then you can make more sense out of it. Let me know.

And below is a screenshot of the message that appears when link is executed.

spirit7

I am facing same

Jay

Hi @DanielleDelosSantos, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Let me know how it goes!

Minority Mind

Me & my team are having the same issue. I can not have my team member access our video file folder without getting this error. Is there a site wide fix being worked on Dropbox?

masai

Hello I am new in the community.

No files are being displayed on Edge-Browser.

On Chrome no information is being displayed on Chrome.

The links that I saved to open directly files are working still on Edge.

But nothing is being displayed in the directories.

masai

On Chrome the navigation is being displayed but not the files

Jay

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Robertson_NC

To reiterate what many, many others have said this error, which I did not experience until yesterday, is affecting my customers as well. Asking them to switch browsers, run in incognito mode or do a wholesale reset of their browsers in order to conduct business is not an option.

Bria B

I'm experiencing this as well! Huge inconvenience since this is how my team sends projects for review and I can't review them!

Adrenaline

I keep getting this as well, you're not alone. I use Dropbox for work and this is super frustrating!

Adrenaline

Mine is still not working

Hannah

Hey @originalemanuel, since it works with Chrome and Edge, it must be something to do with Firefox.

If you login to your Dropbox account to view the link, then you get the error, right?

If you use a different browser to save the video to your Dropbox, are you able to preview it as normal through Firefox?

Rich

@Adrenaline wrote:
Mine is still not working

What, exactly, isn't working? The problem described in this thread was resolved yesterday and is no longer an issue.

Edit by Rich: These posts were moved to the relevant thread.

desantprod

It is still an issue.

When sending out a shared link still getting the error page.

Adrenaline

When I click on the link my team is sending, I'm still getting an error with a purple bullseye.

jaydoubleyoo

I can't speak for others, obviously, but I have tried various browsers and private/incognito in those and nothing works. Cleared caches etc. These are not viable workarounds.

originalemanuel

Hi @Hannah

Yes, it only happens in Firefox after logging in.

I do not understand the 2nd Question. I did not save the video from a browser to Dropbox, I do that with the Windows App.

jaydoubleyoo

Hi, there are currently at least two threads about this error ongoing. To repeat what I've said on the other one, I am having this exact same problem with mp4 and mov files on Safari and Chrome. Have emptied cache, deleted history etc etc and used private/incognito in both but I still cannot access any of these files for more than a split second, even files uploaded today, so seems it has nothing to do with the website issue yesterday.

BenDBX

Hi Everybody,

Thanks for reporting this. I've flagged it with our Engineering team who is currently working on a fix. Based on the information you all have provided, it seems this issue is specifically affecting previews of mp4 files.

I'll provide an update here when I know more.

Thanks,

Ben

Robertson_NC

@BenDBX

EDIT: OK, I am now able to view individual links correctly so the problem, at least as it pertains to me, appears to be resolved. That said, my issues were exclusively with JPEGs and PDFS—the screen recording in my post above was my attempt to access a Dropbox link to a JPEG image.

Hannah

Hey @originalemanuel and @jaydoubleyoo we did have an incident today with viewing links, which was specific to previewing .mp4 video files, but it appears to be resolved; is that what you see on your end?

BenDBX

Hi Everybody,

We've implemented a fix for this preview error. You can see the relevant status update here. If for any reason you are still experiencing this same error when previewing files, reply here I'll pass that info onto the appropriate team.