Hello,
I'm trying to login to my dropbox account, but it wants a one-time security code verification that I simply don't receive. I did check the junk/trash/whatever folder, but simply don't see any. Can you help me?
That's great, @Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.
Well, I got in! However, this thread did NOT help. Nor did I hear from Megan ever again. The massive amount of TIME and READING I spent on this was incredible, simply b/c Dropbox could not, (or would not) send my email a 6 digit code. Even though I had my user name , email and password all correct. (Were they punishing me b/c the last time I logged in was December 2023?! Who knows?)Here's what I did: I somehow navigated to the help section without logging in and just kept asking the CHAT how to contact Dropbox when I can't login. Finally, I claimed my account needed to be "reactivated" (this apparently was the key wording) and I got to a place where I could create a ticket, explaining the situation and inputting my email in the description.I created the new ticket at 8:09AM (again after a full day of reading and "asking the community" etc etc.I got an email message right away that they received my ticket and someone would be in touch. (Totally no problem sending me THAT email!!) They added this advice: "In the meantime, have you checked out our Help Center for FAQs, how-to articles and more?" ~ How annoying! What am I , a child?AT 4:45PM, "Poppy" sends me an email = "My name is Poppy, and I am more than happy to assist you.From my understanding, you are experiencing issues trying to access your Dropbox account as you are not receiving the email with the one-time code." Poppy further explained that a separate email from login-support@dropbox.com included a "reset password link" that I should try.Indeed, I did use that link, reset my password and got in!Zero explanation as to why I could not get an automatic email sent to me, ...zero warning, zero info on what I've done wrong to deserve this TRUCK-LOAD of work and time just to get into my files.SHEESH! I wish any of you better luck!
Is the email account active?
If so you need to contact support via www.dropbox.com/support. Do this while logged out - even here (the forums). Consider using an incognito window to do so
Merhaba @Muratmurat, sorununuzla ilgili yardım almanın tek yolu Jay'in adımlarını takip etmek ve destek ekibimize ulaşmaktır.
Kendiniz bunu yapmakta sorun yaşıyorsanız bize bildirin.
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Hey @Muratmurat, the only way to get help with your issue is to follow Jay's steps and reach out to our support team.
If you have trouble doing so yourself, let us know.
Endişelenmeyin @Muratmurat, az önce size bir e-posta gönderdim ve bu konuyu şirket içinde incelemeye devam edeceğiz.
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Don't worry, @Muratmurat, I just sent you an email on my end and we will continue looking into this internally.
I am not receiving the 6 digit 2 factor code when I try to sign in. I have been trying for over 6 hours to resolve this issue but to no avail. I followed all the suggestions in the FAQ and have double checked my email and there is no problem on my end. They evidently have a problem sending the authorization codes in a timely manner and don't seem to care how disruptive this is to their customers. I can believe how inept this company is, there is no way to get any kind of technical support to resolve issues. I tried the chat but since I can't sign into my paid account it tells me that I don't have access to technical support. I submitted a support ticket, and it said it will take 1 to 2 days for a response. This level of arrogance of disregard for customers is hard to believe. They are quick to collect my payment every month but when it comes to providing customer support they hide behind a digital screen. Does anyone know how to contact Dropbox corporate to try and get a response to the nonexistent customer support? Does anyone at Dropbox even care that their customers are treated this way?
Benim 2 ci dropbox devredisi bırakmışsınız [removed per the Dropbox Community Guidelines]. bu dropboxsum devre disi
@Scanmaster, can you send over the ticket number you should’ve received after submitting your support request?
I’d like to locate it in our system and see if I can leave an internal note for our team to see and further help.
Here it is.
Ticket #23781900: DB: 2 factor email
Thanks for that, @Scanmaster. I found your ticket and left an internal note. I can see though that one of our support agents has already replied back to you.
Please take some time to review their reply and respond back.
Nancy,
Thanks for the reply. I have reviewed the reply from support, and it was no help. It has now been 24 hours and I still can't access my Dropbox account. I have checked to make sure everything is working properly and there is no problem in my end, I am just not receiving the authorization code. It is unacceptable that it has been this long and no one has reached out directly to me to solve this problem. I pay you every month and in return expect that you will provide the service for which you have been paid for. I also expect that you will provide support for your service when there are problems. You don't provide any way for a customer to access a live agent. I thought that since I have a paid business account, I had access to support but evidently, I have to sign into my account to access support and since I can't sign into my account, I can't access support. Do you see the problem here. I would appreciate it if someone would reach out to me directly so we can resolve this issue.
Hey @Scanmaster, since you're already in contact with the team that specializes in these kinds of issues, there's not much more that we can do on our end.
I can see that Nancy has raised the priority of your ticket, though, so our colleague working on your case, will get back to you with further info the soonest possible.
Hanna,
Thank you for your response but it seems like the "Team" isn't interested in resolving this problem or I would have heard from them. I know it's not your fault, but it is of no help to tell me that you will see if the Team can get back to me with further info as soon as possible. What is further info? Will it be a solution or just more run around? What is as soon as possible? An hour, a day, a week? Would you please send me information on how to contact the corporate offices? I would like to let them know what is going on and see if they think this is acceptable response to customers problems.
I understand where you're coming from, @Scanmaster.
I can see in your ticket that you've been assisted and I'm glad the issue had been resolved.
I will, however, pass your feedback along to our team, so thanks for taking the time to post it.
If you have any questions, let us know.
Have a great weekend!
Hey @Exar888, I hope you're doing well!
Can I send you an email, in order for us to have a closer look into this?
Let me know more, and we'll take it from there!
Of course. Look forward to hear from you. The email is removedRegards, Indra
Hey @Exar888, I just sent you an email!
Check your inbox, and I'll see you there.
Oh! and one more thing to keep in mind: I used your Community-linked email address, not the one you attached on your response.
For security reasons, this is the email address we can use to reach out to you.
Thanks!
Hi @Lilime, welcome to our Community!
Could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again?
Have you also tried checking the spam/junk folder of the email?
This will help me to assist further!
Hey @Lilime!
I'm assuming you can't sign into your account online either, right? Or is this something that only happens when you try to access your account on your mobile app?
I'd be happy to send you an email in order for us to have a closer look into this. Is that okay?
Hey @Lilime, I just sent you an email, so we'll continue investigating this issue there.
I already reply to your email! 😊
My original email address were the OTP is sent is no longer available I have a new email address removed
Hey @CharlesFrankel , thanks for posting here!
I'd love to have a closer look into this, but I'd need to send you an email in order for us to investigate further. Would that be okay?
Keep me posted!
