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Can anyone please assist me in resetting my Camera Upload settings?

Can anyone please assist me in resetting my Camera Upload settings? I have uploaded some a LONG time ago, but want to do one big purge from my phone and start fresh with Camera Uploads in Dropbox, capturing EVERYTHING in my photos folder in my iPhone.

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Megan

Hey there, @angelahaley, I hope you're doing well!

I'd be more than happy to help!

However, in order for us to achieve that, we'd need to switch to ticket so that I can gather some more info, and specialized tools in order to assist you.

Can I send you an email, and continue our convo there?

Let me know!

Sillebille

Could you help me do the same thing? Thank you

angelahaley

Yes please do. Do you have my email address?

Sillebille

Could someone guide me in how to reset my camera uploads?

angelahaley

Hey Megan, can you still help with this? Do you have my email address?

Rich

Tagging @Megan

Rogaa

Hi Sillebille,

When you say by resetting your camera uploads, are you trying to enable your phone’s camera upload in Settings so you can automatically backup either your existing phone photos/videos or just upcoming new ones? Let me know if that is the case.

Thank you

Rogaa

Hi angelahaley,

By purging did you mean that you wanted all your phone’s photos/videos be automatically backed up to your Dropbox cloud and that you can delete the original files from your phone to free up your mobile’s storage space and give room for new ones?
Let me know if that is the case.

Thank you

angelahaley

Yes, I ended up adding another "family account" to my main Dropbox account that was a fresh start. The camera upload completed in 2 days and says it's complete, but only 1940ish of 38k images are showing up in my camera uploads folder in Dropbox... what gives? I'm so fed up with this! What am I even paying for??

Nancy

@Sillebille, do you have access to this email address? I can message you there directly and further assist.

@angelahaley, I checked our system and I can see you have a ticket with our support team, which has been escalated to our specialists. Since I understand your frustration, I’ve left them an internal note to get back to you as soon as possible.

Rogaa

May I know what plan did you purchase ? Is it the Family plan 2,000GB (shared plan space with up to 6 members) ?

Thanks

angelahaley

Yes, that's what I have, and there is enough space

"Your family is using 47.08% of storage space (0.95 TB of 2.02 TB)"

Rogaa

So all these 38k images are stored in your mobile device , and once they are all backed up on Dropbox, you will delete them to make new room for new ones. May i know how many members you have with your Family plan? Thank you