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Fake Dropbox account created under a real email address of our colleagues.

Hi!

We have recently encountered frequent SPAM emails, using the email address of one of our colleagues.

After implementing first-hand aspects of protection, emails from Dropbox are sent nonetheless to a broad list of people, without our consent.

Please come back as soon as possible, as we fear that this issue is beyond our skills to remedy, and we might need your help to identify and close a potential SPAM account on Dropbox.

Thank you !

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Megan

Hey @Ion Cebanu, welcome to our Community!

I'd really like to know more details about this.

You mentioned that the emails are using the address of one of your colleagues, right?

Then it was also mentioned that Dropbox sends these emails, so I'd like to know what type of emails we're talking about, and the Dropbox email address they are coming from.

If you have any screenshots, feel free to attach them here, just make sure none of your personal info is shown.

Keep me posted!

Ion Cebanu

Spam 5a.jpg

Spam 4a.jpg

Thank you very much for your reply !

These 2 screenshots are about 2 emails, that numerous emails/ users have received this morning (Eastern Europe time). These users contacted us either by phone or email, so there is no doubt that this kind of email was already sent and received.

The official version of the problem we have right now, is that the hacker got access to the email mentioned in the screenshot, and opened a Dropbox account (so it looks completely real).
We have secured the email recently, last Thursday, as the breech took place first time on Thrusday (changed the password, enforced the two factor authentifitation system, advanced virus scan of the computer etc.), but today, the emails that you can see in the screenshot were sent, regardless of our previous measures.

It seems that a dropbox account was created, to which we cannot get access now. Our kind request is to identify this account, and delete it for Spam reasons.

A similar request may have came from one of our colleagues, for this matter got spread fast, and these kind of emails were sent, as mentioned, to numerous accounts.

Thank you !

Helen DBX

Hello @Ion Cebanu

Thanks for reaching out. I hope you don't mind me jumping in here.

I see you have created ticket number 23768717 on this issue.

Kindly reply to my email questions and I will investigate it for you.

Looking forward to working with you by email.

Best regards,

Helen

The Dropbox Team

https://www.dropbox.com/help

Ion Cebanu

Hello Hellen !

I haven't received any questions by email, only the notification that I was tagged in the conversation.
Please inform if I can provide the email address for correspondence here as well.

Thank you !

Jay

Hi @Ion Cebanu, could you check your spam folder to see if the email went there instead of your inbox?

Helen DBX

Hello there @Ion Cebanu

Indeed, we have resent you a new ticket 23770057. Kindly let me know of the email address by reply to that email and we'll take if from there.

Best regards,

Helen

The Dropbox Team

https://www.dropbox.com/help

Ion Cebanu

Thank you for your reply !
I did find your email, and replied with more thorough details on the case.

We will continue our correspondence, I guess, through email.
Thank you for your time and effort !

Helen DBX

Hello there @Ion Cebanu

That's perfect, thank you.
Casey has taken care of this for you now.

Thanks again for reaching out on the Forum.

Best regards,

Helen

The Dropbox Team

https://www.dropbox.com/help