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Not receiving verification email, how can I verify my account?

I have not been able to receive verification email or password reset email.

I've added no-reply@dropbox.com to my google contacts account.

I've checked my spam folder.

I've verified my address is correct.

Please do help me sort this out

Peter

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Yes please. My email is [email removed as per Community Guidelines]

Thanks.

Hey @nicktomk, I just sent you an email, I'll be happy to see you there!

Hi Megan,

I have not been able to receive verification email or password reset email for my main dropbox account. I have the correct password and never turned on 2FA but still requiring a verification code to log in.

I've added no-reply@dropbox.com to my personal yahoo contacts account.

I've checked my spam folder.

I've verified my address is correct.

I have tried on a different browser and incognito.

Please help me

Hi @vwen001, I hope you're doing well!

I just created a ticket on my end for you, in order for us to have a closer look into this.

I'll see you there!

I received your email and have responded! Thank you for the prompt and quick response

No problem at all @vwen001!

I'll see you there, cheers!

I didn't receive a security code in my email. What could be wrong? It's definitely the right email.

Does anything here help?

Omg I don't know if I confirmed my email. Apparently you can't confirm it afterwards.😟

Hey there, @Mariexshx, let's jump right into this!

Just wanted to check in on you, and ask if you're still facing this, or if you managed to resolve it.

Provided you still couldn't verify your email, can you also try adding no-reply@dropbox.com to your email contacts and then trying again?

Let me know how it goes.

I can't access my account because a security code is required, which should be sent to my email address. But I can't find one there. I think I forgot to verify my email address.

Hey @Mariexshx, I'd like to have a closer look into this, if you don't mind.

Can I send you an email, in order for us to investigate there, since it'd be more account-specific?

Let me know!

Yes please!

Just sent you the email, I'll see you there @Mariexshx!

Thanks! 😎

Hi,

Despite requesting via different browsers and adding as a safe email address I fail to receive the verification email.

Please help.

Thanks.

Hi there, @Benhart78, let's see what we can find together about this!

I'd like to have a more account-specific look on this, but I think I'd prefer if we switch over to email. Would that be okay with you?

Let me know more, and we'll take it from there!

Hi Megan,

That's great - I take it you have my email address.

Thanks.

Hi Megan,

Just checking you received my last message and have my email.

Thanks.

Hi @Benhart78, no worries, I got you!

I just sent you an email, and I'll be happy to have a closer look into this. Thanks!

Hi Megan,

Can you confirm the account type please? Was it Hotmail, Google etc as I don't appear to have received any messages.

Thanks.

@Benhart78, Megan has sent you an email to the email address showing here.

I can see you’ve replied to her though, so she’ll get back to you as soon as possible.

Hi everyone

I am not receiving the verification email to verify the email I have logged in with.

I have looked in the spam folders and junk folders, but I am not getting anything.

This is also affecting me receiving shared folders as I am not getting them either.

Hi Shaz35,

May I know if you have the Dropbox Dekstop App installed in any of your devices and is logged in automatically to your Dropbox account? Or if you have the Dropbox Mobile App installed and logged in on your mobile device? Because you can actually obtain the verification codes in the notification section of the App ( bell icon ) usually located on the top right corner of your account screen just beside your profile picture or name initials. Let me know if this helps . Thank you

Hi, did you receive a response?

Good morning, I have already completed all the steps requested when the verification emails do not arrive (check spam and add the email indicated in the address book) but the verification email still does not arrive in my inbox

Hey @Andrea54, sorry to hear about this.

Can we send you an email, so we can take a closer look at why this is happening?

Hello,

I am also having problems receiving the verification email to my business email address which was working fine until 25 July, so I have had to use a back up personal address. I also have the problem that I am not receiving any emails from the 'no reply' dropbox email either when I request the verification email or if I share a folder to the my business address. I have definitely entered the address correctly, added the 'no reply' email to my contacts and checked the spam folder but nothing has come through. I am receiving emails from from elsewhere. Please help! Thanks, Mark

Hey @Snelvis888! Since the troubleshooting steps you’ve already tried didn’t help, I’d suggest contacting our support team next via this page. Feel free to send me your ticket number here, as well.

I'm having a similar issue, where I'm trying to change my email but not receiving the verification email. I've been trying since yesterday, nothing in my spam folder. I can't contact the support team because of my account membership level. Is there any other way to resolve this?

Thanks!

Hi @shafrelk, you can get in contact with our support team directly, by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

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