I am getting billed for a premium account but all my access online is the basic account. I need to talk to a live person. Does anyone have a phone number where I can reach a real life person.
@mdunk wrote: I am getting billed for a premium account but all my access online is the basic account. I need to talk to a live person. Does anyone have a phone number where I can reach a real life person.
There is no phone number. Only Business accounts have access to phone support and it's through a callback initiated through their admin console.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
phone number under Teams & Admi is an option so what is it?
When you are logged in to an account with it you are given the option to input a number and somebody calls you. There is no inbound support available.
You can do that at www.dropbox.com/support.
apple has been billing me for the past year ( and I just noticed ) for drop box plus, but, for the last year, drop box says I no longer have plus and needed to upgrade - couldn't explain this to the chat bot lol. Has anyone found a phone number? I dont want to re-enter credit card info since I'm already being billed.
@Sara Heath wrote: apple has been billing me for the past year ... drop box says I no longer have plus ... Has anyone found a phone number?
apple has been billing me for the past year ... drop box says I no longer have plus ... Has anyone found a phone number?
There is no phone number. Phone support is available to Business customers and it's handled via a callback initiated through the account's Admin console. All others can find the support options available to them on the Support page.
You can try contacting Support, but since you're being billed by Apple you really should be contacting them. Dropbox won't have any information on your payments as it's Apple that processes them. If you do contact Dropbox Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi @Sara Heath, how are you today?
It sounds possible that you upgraded a different account than the one you're using.
Have you tried contacting Apple in order for them to help you locate where the charge is coming from?
Keep me posted!
I need to speak with someone from Dropbox customer support - Does anyone have a number? This is crazy!? Very Frustrated
Were you able to find a phone number? This is crazy!
Hi @Lineman, could you elaborate on the issue you are facing so that we can assist further?
If it's the same as the OP, could you clarify if you upgraded your account through the website or via the app store on a mobile device?
Thanks!
@kennisu1 wrote:I have a charge on my bank for $12.78 I have never heard of Dropbox in my life! I want this charge off of my account asap.
offer phone support
Probably, cost me, my job. You guys suck. When I needed someone on the phone, no support whatsoever. 👎👎👎
Hey there @1763740, could you let us know some additional information about the issue you're having so that we can assist further?
Note that your support options depend on the plan you're on and you can find out more about this here.
Hey Dropbox support. I can't access my basic account with ALL of my information because my company stopped their email accounts. How can I get that account tranferred to another email? I can't access that old email to "verify" it as required. The chat bot doesn't help. Your canned help center doesn't help. you have NO phone numbers to call. WTF?! Why would I pay for your other plans when you treat your basic users like old discarded rubbish?! I have been with you since your inception. Baadddd business model you have adopted.
Hi @Viz
It is very very unlikely you can recover the account. The best thing to do is get the email recovered. https://help.dropbox.com/account-access/lost-email-access
You need to contact support via www.dropbox.com/support while NOT LOGGED IN - even to here.
The trouble is that it sends a 6 digit verification code to that email. Duh! how am I going to get that if I can't access that email??!!!
@Viz wrote: The trouble is that it sends a 6 digit verification code to that email. Duh! how am I going to get that if I can't access that email??!!!
As I said - you need to see if you can get the email recovered (i.e. set back up). That is one of the things Dropbox will ask you to try and do
I need to speak to someone about my account I need to cancel this account again I cancel last year but got other charge this year. I was sent what I thought was a cancelation but was charging me for other year. Please sent me number I can cancel this account
Phone support is currently available to paid Business teams, @foodservices .
If you check your bank statement though, are you seeing direct Dropbox charges or a payment coming from Google Play/iTunes?
If this is about a direct Dropbox transaction, I suggest following these steps to contact our support team. Send me your ticket number here too afterwards.
I need to speak to someone on the phone to correct my problem
I have been trying for weeks to get someone or a phone number to call
I have a new email address it is [removed per Community Guidelines]
@foodservices wrote: I have been trying for weeks to get someone or a phone number to call
There is no phone number to call. Phone support is only available for Business team accounts and it's handled through a callback. There are no phone numbers.
@Wnlewis1988 wrote:How do I get an actual email or phone number to contact support.
You can find the support options that are available to you on the Support page. Basic (free) accounts have access to the various self-help options such as the chat bot, help center articles or posting questions here on the forums. Paid account have access to live chat and email support through a ticket system.
Phone support is only available for Business accounts and it's handled via a callback initiated through the admin console. There is no number to call.
What is it that you need help with?
I think it's so crazy how they don't have a phone number/chat/email option available to you if you're not paying for a membership.... having access to companies when there are issues should be a benefit to all members, not those who pay a premium. This alone has encouraged me to stop using DropBox all together. - coming from a non-paying member who is having an issue and needs to speak with someone.
@ad257899 wrote: coming from a non-paying member who is having an issue and needs to speak with someone.
coming from a non-paying member who is having an issue and needs to speak with someone.
There are still options for contacting support for non-paying members, depending on what the issue is (billing, sign-in, account related matters, etc.). Your best option is to first create a new post here describing the problem and someone will let you know how best to proceed.
