I can no longer see my Mac backup on the website and the mobile app

Question

I have been using dropbox for more than 5 years without any issue. Recently when i opened in Dropbox.com, I am not seeing my Mac folder which was syncing. Instead i am seeing that as a Backup (dont know whether it is syncing). Also when i open dropbox app on cell, this folder dont showup and cant access my Mac. I also checked on Selective Sync, there also Mac folder is missing. What could be the issue

Nancy · Answer

I’m afraid this isn’t possible. However, I’ve made sure your feedback has been passed on to our team, so that they can see how this affects you.

Aju George K. · Answer

Thanks Nancy. Can I reverse the updation of Dropbox Backup. This has changed because of that. Mobile app has become useless to search for my files in Mac

Thanks

Nancy · Answer

Thanks for your post, @Aju George K.!

If I get it right, you no longer see your Mac backup on the Backups page here, correct? If you click on the “Backup” option you mention instead, can you see your files then?

Also, if you go to your Mac computer, do you see the folders you’ve backed up? If yes, I want you to add a small file in them and then check if it shows up here.

As for your mobile app not showing your Mac backup, it sounds like you’re now using the updated version of Dropbox Backup, so this is expected behavior. For more info, you can check this Help Center article.

Let me know what you find.