I'm not receiving the one-time security code to sign in to my Dropbox account

That's great, @Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.

Well, I got in!
However, this thread did NOT help. Nor did I hear from Megan ever again.
The massive amount of TIME and READING I spent on this was incredible, simply b/c Dropbox could not, (or would not) send my email a 6 digit code. Even though I had my user name , email and password all correct. (Were they punishing me b/c the last time I logged in was December 2023?! Who knows?)

Here's what I did: I somehow navigated to the help section without logging in and just kept asking the CHAT how to contact Dropbox when I can't login. Finally, I claimed my account needed to be "reactivated" (this apparently was the key wording) and I got to a place where I could create a ticket, explaining the situation and inputting my email in the description.
I created the new ticket at 8:09AM (again after a full day of reading and "asking the community" etc etc.
I got an email message right away that they received my ticket and someone would be in touch. (Totally no problem sending me THAT email!!) They added this advice: "In the meantime, have you checked out our Help Center for FAQs, how-to articles and more?" ~ How annoying! What am I , a child?
AT 4:45PM, "Poppy" sends me an email = "My name is Poppy, and I am more than happy to assist you.
From my understanding, you are experiencing issues trying to access your Dropbox account as you are not receiving the email with the one-time code."

Poppy further explained that a separate email from login-support@dropbox.com included a "reset password link" that I should try.

Indeed, I did use that link, reset my password and got in!
Zero explanation as to why I could not get an automatic email sent to me, ...zero warning, zero info on what I've done wrong to deserve this TRUCK-LOAD of work and time just to get into my files.

SHEESH! I wish any of you better luck!

Mark

Is the email account active?

If so you need to contact support via www.dropbox.com/support. Do this while logged out - even here (the forums). Consider using an incognito window to do so

All comments

Rogaa

Hi there,

Chances are, you may just have entered a wrong password. What you can do instead is to click this link: www.dropbox.com/forgot . Then enter your email address and follow the instructions sent to your email. Once resetting your password, you can now log in using the new password and please make sure to click on “trust this computer” the next time you log in so you won’t be asked for a security code if you think you entered the correct password but still you get a security code sent to your email either because the computer you are using is not recognized by Dropbox yet or it’s been a while since you last accessed your Dropbox account. Hope this helps

Cla11

Hello, I entered the right password to my Dropbox account, I also can still access my Yahoo account. But Dropbox never send me the security code, so I can't login to my Dropbox account (It's been ages since last I login to my Dropbox account, so I get why they need the security code. But the problem is the security code isn't received in my Yahoo mail).
I've tried your instruction to "forgot" my password, but still Dropbox doesn't send me the instruction for forgotten password 😞
What I think is that Dropbox can't send email to Yahoo mail?
Please help, thankyou

Megan

Hey there, @Cla11, I hope you're doing well!

Would it be okay if I sent you an email, in order for us to have a closer look into this, please?

Let me know more!

Hi Dropbox,

Please help me to recover my dropbox account registered under my work email address. The IT guy said there is no block for dropbox email. but I still can't receive the 6 digit email. It is URGENT! Thanks

Hannah

Hey @Charlie Zhang, sorry to hear about this.

Have you checked your spam folder in case the email ended up there?

If not, you can also add no-reply@dropbox.com to your email contacts and try again.

Let us know how it goes and we'll go from there.

Rogaa

Hi @Cla11 , Good day to you. You may want to check your yahoo settings to find your blocked list on Yahoo. You may head into your Settings, locate the Security and privacy section and a list of blocked email addresses will show up there. If you see an email like this : no-reply@em-s.dropbox.com , please remove this email so you will be able to resume receiving emails from Dropbox. Additionally, you can also check your subscriptions. In your yahoo mailbox, on the left pane, navigate down till you find “Subscriptions”. If you don't, you will find a hide and show button underneath “Trash”: click Show, and choose “Subscriptions”. In the next screen, you will find Active and Unsubscribed. If you see the no-reply email from Dropbox that is unsubscribed, you can re-subscribe because you may have unsubscribed from Dropbox before so you will not get email notifications if you reach your plan's space limit or if you keep on getting marketing emails from us. I hope this helps .

Hi Hannah, Please help me to recover my dropbox account registered with my work email address. I could not receive the 6 digit code email or password reset email. Our IT guy said there is no block for dropbox. Please let me know how to recover my dropbox account? thanks

Hi, I have a dropbox registered in my work email address. I can't receive the 6 digit code and pass word reset email after I changed my pc. Out IT guys said there is no block of dropbox email. I tried everything suggested but can't receive dropbox email. could anyone help me with recovering my account? thanks

@Charlie Zhang, since I understand you’ve already tried Hannah’s suggestion above, I recommend logging a ticket with our support team next.

To do this, follow these exact steps and send me your ticket number here after that.

Ticket #23683394: Dropbot Support Chat

Hi Nancy,

Thanks for the message. Yes, I have tried Hanna's suggestion but still can't receive the 6 digit email or password reset email. I have got the ticket number. Please see below.

Please let me know if this is ok. Thanks!

Did you make sure to open a ticket while NOT being signed in to ANY Dropbox account? This is an important step to make sure the ticket will end up in the correct queue.

Hi Nancy,

Thanks for reply.

This is the ticket I received in my email before I asked you guys for help. I can't remember if I was log in or not. Do you want me to get another ticket?

Rich

@Charlie Zhang wrote:
I can't remember if I was log in or not. Do you want me to get another ticket?

If you were signed in to the account you're signed into now, then it won't help you. To be safe, I'd open another ticket.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/sign-in-issues

Hi Rich, I tried but can't see the link for another ticket. could you please let me know where is the link for a new ticket? thanks,

@Charlie Zhang, did you open an incognito window on your browser and pasted the URL Rich attached above? You’ll need to open a brand new ticket from there and follow the prompts again.

Hi Nancy, thanks for the message. I just followed your instruction and got a new ticked number. Please let me know what I need to do next. Thanks.

That's great, @Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.

Thanks so much Nancy!

Hello DROPBOX ~
I am not able to receive the 6 digit code in my email!!
Upon attempting to login today, you claim you have sent a 6 digit code to my email.
• I've added no-reply@dropbox.com to my contacts.

• I've checked my spam folder.

• I've verified my address is correct. Indeed, your own words on the page show my email address
• I've clicked "resend" several times.
• Upon reading, this problem happens to several people and is recurring.
• Your chat bot asks for a phone number... I do not have a phone number associated with this account!
• I never sent up 2-factor authentification in the first place.

PLEASE HELP ME!

One of the issues may be that your system may "think" it's sending the 6 digit code to a phone! HOWEVER, I don't have a phone associated with the account! It's supposed to be sending to my email!!!
Screen Shot 2024-05-19 at 11.19.52 PM.png

Megan

Hey @Jim P.37, no worries, I'm here to help!

I just sent you an email, in order for us to have a closer look into this.

I'll see you there, thanks!

Ok, I replied to your email. And now, also replied here.

Merhaba yaa kimse yokmu yetkili kacgundurdur msj atıyorum yardımcı olacak kimse yok. Dropbox um devre disi bırakılmış hotmailime şifre gelmiyor buyuzden dropbox sum acilmiyor

Jay

Hi @Muratmurat, could you clarify exactly what happens when trying to login? Is it Dropbox saying that your account is disabled, or is your email address itself disabled?

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Merhaba @Muratmurat, giriş yapmaya çalıştığınızda tam olarak ne olduğunu açıklayabilir misiniz? Dropbox, hesabınızın devre dışı bırakıldığını mı söylüyor yoksa e-posta adresinizin kendisi mi devre dışı bırakıldı?

Dropbox durmadan aynı şeyleri sorup duruyorsun bana
Hotmailime giriş kodu gelmiyor buyuzden doropbox ma giriş yapamiyorum

Jay

Have you tried checking your spam/junk folder to ensure that the email didn't go there?

Could you try adding no-reply@dropbox.com to your contacts list and try again?

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E-postanın oraya gitmediğinden emin olmak için spam/istenmeyen klasörünüzü kontrol etmeyi denediniz mi?

no-reply@dropbox.com adresini kişi listenize ekleyip tekrar deneyebilir misiniz?

Hotmailimdeki sama da msj gelmiyor .beni devre disi birakmisiniz