Error 404 file request links

Hey all - this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/

All comments

drgrigg

This has just occurred for me. File request links which worked two days ago now get redirected to a File 404 page. I tried creating a new one and I get the same result. Is there a Dropbox system outage?

Walter

Hey @johnstreet & @drgrigg - sorry to hear you're having issues with this.

May I ask if this is affecting only your file requests or shared links as well?

I'm just wondering if your shared links have been banned, that's why I'm asking.

johnstreet

Thank you for asking... when I "Copy Dropbox Link" from my MacOS Finder and paste the link into an icognito browser, everything works as expected... so I think that I am not having problems with shared links.

John

Tyto

I am also having this same problem, file requests that have worked for over a year are now going to a 404 error page

File request submission page is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.dropbox.com

boncrab

I am getting the same thing. Whether an existing File Request or a new one. Everyone is getting a 404 error.

File request submission page is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.dropbox.com

Hey all - this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/

Hey all - this issue has now been resolved. Let us know if you are still running into any problems. We apologize for the inconvenience this may have caused. Thank you. https://status.dropbox.com/

Hi guys! It seems I'm experiencing the same issue listed here. I created a file and shared it, after a little while I got a 404 error accessing the file and all other files have the same error now. This is happening from about a hour now. How can I try to fix it?

Hey @thepuuung, thanks for posting to our Community.

Since your shared link is giving a 404 error, could it be that your shared links have been banned?

Can you check your emails, to see if there's any Dropbox-related messages about this there?

Keep me posted!

Hi all!
Recently I've created and shared a file that seems to have generated issues among all my other Paper files on Dropbox and now cannot access any of them- I keep encountering a page with a 404 error.
Interesting fact is that if I right click the file before opening it I can export it (like as a .pdf) and can access that version but not the original Paper file (ending with .paper).
Please help as I'd need to access this information as soon as possible. Thanks! Screenshot 2024-04-12 alle 15.21.00.png

Hey @thepuuung, I've merged your post under a similar thread that you initially posted in.

Feel free to check my earlier reply, and let me know more. Thank you!

Thank you Megan! I've received an email from Dropbox asking me if it was me accessing from a certain location. I confirmed it was me but still cannot access my files.

Megan, one more thing to be clear: all of my files are not accessible and I've confirmed by email I received from Dropbox that the person accessing to my dropbox account was me. what else could I do to try to gain back access to all my files?

Hi Megan. Nothing really changed even after confirmation it was me accessing from a certain browser from a certain location, which is the only email I got from Dropbox. How can I try to get back access to my files?

Hey @thepuuung, can we send you an email, in order for us to be able to check some account-specific info?

please, absolutely!

you can send it to [email removed as per Community Guidelines]

I need to make decisions with other people starting from one file I have, so the sooner I can get back access, the better! I'm out of access from about 3 hours now…

Hi @thepuuung, I just sent you an email!

I'll be happy to see you there!