Child Item

Dropbox doesn't sync any videos from my iPhone.

Dropbox won't sync videos from my phone. It just syncs all the photos into Camera Upload and ignores all the videos. How can I get it to sync videos as well? I've figured out how to copy videos from my iPhone to my desktop before, but I don't remember how I did it and I much prefer to have them just sync along with all my photos! They used to, a long time ago...and now they just don't. Suggestions?

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Accepted answers

Megan

Hey there, @Stacia S., wishing you a great Monday!

If you access your Account tab inside our app, you should be able to see your Camera Uploads settings.

Can you click that, and make sure videos are included there?

Keep me posted!

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Megan

Hey there, @Stacia S., wishing you a great Monday!

If you access your Account tab inside our app, you should be able to see your Camera Uploads settings.

Can you click that, and make sure videos are included there?

Keep me posted!

Stacia S.

Wow...simple and...so undiscoverable! Thanks for the pointer. 😄 When I see "On", I think that the only other options is "Off". I don't think that I should click the option to get taken to a whole new menu! (I know that you don't own the UI but maybe you occasionally submit suggestions for improvements - and this would definitely be one!) Also amazing that I couldn't find this simple switch anywhere in the Help center when I was searching for "videos won't upload". 😮

Cheers!

--Stacia

Walter

Glad to hear it's sorted and thanks for the feedback too @Stacia S.

Let us know if anything else comes up!