I have not been able to receive verification email or password reset email.
I've added no-reply@dropbox.com to my google contacts account.
I've checked my spam folder.
I've verified my address is correct.
Please do help me sort this out
Peter
Absolutely, thanks.
I just sent you an email @dson131!
I'll see you there, cheers!
Thanks, got it and have just replied
Hi @Bigfishbelly, happy Monday!
I just sent you an email, in order for us to have a closer look into this.
I'll be happy to see you there!
I will get back to you as soon as possible @Bigfishbelly.
Hi Megan,
I have the same problem, I did add no-reply@dropbox.com but I did not receive the verification email (it's a business account managed by Microsoft).
Hey @DimitriD, I hope you're doing well!
I just sent you an email too. Reply back to me as soon as possible, and we'll take it from there!
Thanks!
I cannot receive the verification email. I've checked the spam folder and added the no-reply@dropbox.com to my contact account.
Please help me with this issue.
Sincerely,
Hodge
Hello, Are you sure that the email address associated with your Dropbox account is correct?
If it's correct, I suggest contacting your email service provider to troubleshoot further, as some email services have filters that may block certain emails.
or you can reach out to the Dropbox Support team directly for assistance and open a ticket with them.
Hello, when I press the button to send a verification email so I can access shared documents, the email never sends. I have added no-reply@dropbox.com, and have tried on multiple days to get the verification email to send but it just never sends, no matter how many times I try. Does anybody know how to fix this?
Hey @ZacharyHarvey, thanks for posting on our Community!
Do you have access to the email address linked to your Dropbox account that you need to access? If so, can you check your spam folder, to see if the email went there?
Let me know how it goes.
Hi Megan
I do have access to the email linked to my Dropbox account, I also have checked my spam account and there is no email from Dropbox there.
I'm having the same issue - I've added no-reply@dropbox.com to my address book, but I haven't received a verification email, and it's not appearing in my Spam/Junk folders or anywhere else. What are my options?
Hey @PS24 & @ZacharyHarvey - would it be OK if we reached out via email to have a further look internally?
In the meantime, have you tried clearing your browser's cache or using another browser to request the verification email?
Yes, please go ahead and send me an email; I'm receiving other emails from Dropbox without issue. I have tried both clearing my cache and requesting it via a different browser; no success.
Thanks for your help resolving this issue. I've been able to verify my account!
Hi Walter
I tried accessing it in incognito mode and was able to get the verification email sent. Thanks for pointing that out.
Having the same trouble. Using a business domain hosted at gmail. no-reply@dropbox.com is in the contacts. The email is not landing in junk mail. We have tried sending the verification email several times.
Hey @cmaurand - sorry to hear you're having issues with this.
Could you try another browser to request the verification email and let me know how it goes?
If it doesn't arrive in your inbox and/or the junk/spam folder in a reasonable amount of time, please let us know here and we'll reach out via email to investigate further.
If GMail . . .There is a setting for Advanced Protection on Chrome that is made for blocking phishing - it is also blocking email verification. Try turning that off to receive that email then back on. The problem with this setting is that it doesn't tell us nor the sending company that it isn't getting to us.
Hey Megan, hope you are ok.
I have the same problem, my email is good but not receiving dropbox any verification email, Isn't in "spam", and I also added "no-reply@dropbox.com" to my address book.Can you help me, please?
Hi @Bruno87, I'd be happy to help!
Reply back to me, and we'll take it from there. Thanks!
I am not receiving verification email
Sorry to hear that, @nicktomk.
Have you checked your spam folder as well?
If it's not there, make sure to also add no-reply@dropbox.com to your email contacts and try again.
I've done both of these options. I also wasn't notified that a folder was shared with me
Hey @nicktomk, can we actually send you an email, so we can look into this internally?
