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Dropbox full after deleting files and back up

Hi,

My dropbow says my storage is full, but I deleted all my files, so I don't understand why... I have deleted the files of my trash, I checked the pland of my files, the shared files I have represents only 40 Mo of my storage, and I also ckecked my backups and I don't one.

Do you have an idea of how can I restore the availability of my storage ?

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Accepted answers

Walter

Could you try clicking on deleted backups and permanently delete any files or folders that might come up @Nate_Fzt ?

This should help get your space back.

All comments

Walter

Hey @Nate_Fzt, thanks for using Dropbox and welcome to the Community!

Could you please let us know what exactly is reported in your plan tab in regards to your quota?

Also, do you see any files or folders taking up space on your homepage or your backups page?

Let us know what you find!

Nate_Fzt

Here are some screenshots of what you asked. Hope it will help, because I don't understand where are those 2 Go of files...

Capture d’écran 2023-04-20 114643.png

Walter

Could you try clicking on deleted backups and permanently delete any files or folders that might come up @Nate_Fzt ?

This should help get your space back.

Nate_Fzt

Thank you so much ! Indeed, it was my deleted computer save that was taking all my storage !

unknown

I have the same issue. I clicked on deleted backups and permanently deleted all unnecessary files and folders. Yet, no change in storage capacity. I also read that is takes 8 hours for the system to recycle. However, it’s going day 2. Any ideas?

Megan

Hi anonymous, I hope you're doing well!

Have you checked, and made sure there are no shared folders, taking up space in your account? If you did, then feel free to also follow the steps our Community Manager, Emmet provided here.

Keep me posted, and we'll take it from there!

unknown

I have no shared folders and all backups were deleted. Account storage space has not changed.

I need to know what your screens show.

Megan

Hi anonymous, can you send me a screenshot of your plan page, and what you see there in regards to the account's storage?

unknown

My screen shows 2.4 GB of 3.4 GB. I am no where near that capacity. Do you have access to verify what your screens show?

Megan

Hi anonymous, can you kindly calculate your files, and folders using these steps, and send me a few screenshots, demonstrating their size online?

unknown

No. I should not have to go 12 rounds documentating this issue with screen shots. I simply asked if Dropbox can verify what screen is displayed on their side. With only the 'community' and a 'chat bot' as options to resolved this, it sheds light on the level of frustration if the issue was more severe - i.e. a breach. I'm in the process of deleting my account. Thanks for the effort.

Jo schwartz

I havé à similar problem. But have not tried to delete deleted files

Megan

Hey @Jo schwartz, welcome to our Community!

Can you check your plan page here, with all the breakdown of what's taking up space in your account, and let me know more?

Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here.

Let me know if you need anything else!

Arlyne Salcedo

Where do you find "deleted backups" of which you speak? I have the same predicament. Help me navigate to this option please.

Hannah

Hey @Arlyne Salcedo, sorry to hear about this.

You can find the backups page here:

https://www.dropbox.com/backup/all