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I can't use my free trial plan from Seagate

I just bought a hard drive from Seagate brand that includes 180 days of dropbox free trial, and when I puted all my credit card information to complete the process for the free trial it doesn't work for any kind of tectonic problems, how can I make it work? Captura de pantalla 2024-02-29 a las 17.46.50.png

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Hannah

Thanks for bringing this to our attention, @Manuel Carrasco .

Can you take a look at this article, to make sure that all steps were followed correctly?

Keep me posted.

Manuel Carrasco

I followed all the steps that it puts in the post correctly, but even doing this it does't work.

When I finished all the steps it appears that message.

Captura de pantalla 2024-03-04 a las 20.38.04.png

"est could not be started due to technical error"

Now how can I proceed?

Jay

Hi @Manuel Carrasco, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Manuel Carrasco

Yes sure! Where I have to send you?

Nancy

Hey @Manuel Carrasco ! Please check your Dropbox email address and reply back to my email, if you’ve seen it.

Sam Toor

@Nancy, I'm facing the same issue. My registered ID is [Removed as per Community Guidelines] on both Dropbox and Seagate(5TB hdd). When registered, its showing only 2GB plan

Jay

Hi @Sam Toor, what error are you getting when applying the promotional offer? What payment method have you selected?

Sam Toor

it shows 2gb space and cant upload more files but then on another side, it shows 25 tb business plan. I can't understand why I cant manually upload files? Or the 25tb plan will only auto sync? I dont know how it will work but please guide me.

Jay

Just to check, do you have two separate Dropbox accounts, a personal account and a Dropbox Business plan, under different emails?

Sam Toor

No, just the one

Jay

Could you clarify exactly where you're seeing the 25 TB plan on the Dropbox site?