Child Item

Not Receiving Confirmation Email after uploading file to a file request

For some dropbox file requests, I do not receive the confirmation email that says "Your files were uploaded to ______"
For instance, today I had to upload my file to the file request link and I inputted my name and email hoping to receive a confirmation email. I got the "finished uploading" message after but no confirmation email. I've checked spam as well and nothing. I upload files everyday to my agents and usually I get the confirmation email. This file was a link from casting and I want to make sure I submitted successfully before the due date.

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Accepted answers

Hannah

Perfect, I'm glad we figured it out!

Unfortunately, there's no way for us to confirm that the file was uploaded successfully, but if you got the message that the upload finished, you should be good to go.

All comments

Hannah

Hey @MoniqueShi, thanks for bringing this to our attention.

To receive an email notification that your file was uploaded, you'll need to upload the file while logged in to a verified Dropbox account.

If you're uploading while not logged in, your email address needs to be linked to a verified Dropbox account, to receive the notification.

Could this be why you're not receiving it?

Let me know what you find.

MoniqueShi

Oh, I see. I was not signed in.
Are you able to check in your system if my file was uploaded successfully?

Hannah

Perfect, I'm glad we figured it out!

Unfortunately, there's no way for us to confirm that the file was uploaded successfully, but if you got the message that the upload finished, you should be good to go.

MoniqueShi

Copy that, thank you 🙏

Itsteeshagreen

I was signed in and still didn’t get one.

Jay

Hi @Itsteeshagreen, could you check your spam/junk folder in your inbox, and also try adding no-reply@dropbox.com to your contacts list for the next time?

AnnieBoon

I closed my uploading window too quickly and am not sure if "uploading finished" - but I did see an graphic of a guy running through a finish line.... does that mean it went through??

Harris T Rajan

I did not login while sharing a file. I have a doubt if I entered my email id wrong. Need to confirm if my file reached the receiver.

Nancy

@Harris T Rajan , can you describe the steps you took to share your file? Generally, to share a Dropbox file/folder with someone else, you need to be signed in to your Dropbox account.

If you opened a file request, you can see more details about it here.

Harris T Rajan

I received a link in my email to share my file. Upon clicking the link, I was directed to the Dropbox page where I was prompted to upload the file and provide my name and email address. After the file was successfully uploaded, the Dropbox page displayed a message stating that the upload was successful and that the recipient would be notified. However, I did not receive a confirmation email from Dropbox, and I'm unsure if the email address I entered was correct. Unfortunately, I'm unable to contact the person who requested the file as it was a part of a recruitment process handled by the company's HR department.

Nancy

Thanks for clarifying that! If you were just uploading a file to someone else’s file request and you saw a message that the upload was successful, then you should be all set.

Did you check your email’s spam folder as well, and there’s no confirmation there? Is it possible you entered a different email address instead, if you have one?

Finally, if you're not sure if you made a typo, you can perhaps re-upload the file again to the same file request and make sure the correct email address is inserted this time.

Harris T Rajan

Yes, I checked my email's spam folder and haven't received a confirmation email yet. Regarding the email address, I used the same one associated with my Dropbox account, so there shouldn't have been any discrepancy there. However, I'm unable to re-upload the file as the link has expired. Is there an alternative way to ensure that the file was received successfully?

Nancy

Not really, unfortunately. However, since you previously saw a message that the file had been successfully uploaded, I believe that everything’s alright.

Besides checking your email’s spam folder, I’d also suggest adding no-reply@dropbox.com to your email contacts, in order to make sure the address is whitelisted.

Other than that, you’d need to check in with the user who opened the file request.

Harris T Rajan

Thank you!

Nancy

No problem at all!