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Issue with tagging files, tags are duplicated when moving to next file

I'm having an issue when tagging files in Dropbox. When I double click a file and add tags to it on the left side (under "Info"), and then click on the arrow on the upper right corner to move on to the next file, it says the file has the exact same tags I just added to the previous file, even though it shouldn't have any tags added. Even when I move on to the next file after that, it also has the same tags. Only when I go back to my files and manually double click on a file, it shows the correct tags, which in this case is no tags. This means I would have to double click a file, add tags, go back to files, double click the next file, add tags, go back to files again, double click the next file, and so on. I could also go to files, click on "File info", which brings up the tagging menu on the right, and do my tagging like that, but I would much rather see my files in full size when I tag them.

Is this a bug that is getting fixed or is my Dropbox just having issues? I didn't have any problems with this just a couple days ago.

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Accepted answers

simonDBX

Hey @samperinleni - we believe we've fixed the bug and this should now be resolved. Let us know if you run into issues again!

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Jay

Hi @samperinleni, thanks for contacting us.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Let me know how it goes!

samperinleni

Hi! I tried switching browsers as well as everything else you mentioned and I'm still having the same issue.

Megan

Hi @samperinleni, would you mind sending over a few examples screenshots, demonstrating the behavior you mentioned in order for us to have a visual too?

samperinleni

Hi! Sure, here are some screenshots:

Screenshot (1139).png

Here I have just added tags to this image. I click on the arrow to move on to the next file, and this is what happens:

Screenshot (1140).png

The tags from the previous file seem to copy over to the next file (which is the one shown above), even though I haven't even added a single tag to it yet. Only when I click on the X on the upper left corner to go back to the file gallery and double click on the next file manually (instead of using the arrow buttons to move between files in full screen mode), it shows up correctly:

Screenshot (1141).png

Here you can see the correct tags, which, in this case, is no tags. Only using the arrow buttons seems to trigger this bug.

Megan

Thanks for the screenshots @samperinleni!

I see what you mean, that's an odd behavior indeed. Does this happen when you try to tag files inside a specific folder, or with all of them?

samperinleni

I checked files in other folders and had the same issue, so it seems to happen with all my folders.

Megan

Hi @samperinleni, which browser do you mainly use, and is it up-to-date?

samperinleni

Hi, I mostly use Google Chrome, sometimes Firefox. They're both up to date. I have the same tagging issue on both of these browsers.

HAFPTEAM

I am also having the same issue! I've also found that sometimes I'll double click on an image, tag it there, then go back to files and click the check box beside that same image to see the File Info, and the tags that I just added aren't there anymore. Just jumping in on this thread hoping to find resolution.

samperinleni

I'm also experiencing the issue with tags not showing under File Info in the sidebar when I go back to files. Really hoping to find a resolution for these!

Nancy

Hi everyone! Just wanted to let you all know that our team’s aware of this and investigating. As soon as there are more updates, we’ll share them here.

Thanks!

simonDBX

Hi @samperinleni - I'm a Product Manager on the Dropbox team. Thank you for flagging this and I'm sorry you've had to deal with this bug. We're currently working on a fix. I'll report back when it's resolved.

simonDBX

Hey @samperinleni - we believe we've fixed the bug and this should now be resolved. Let us know if you run into issues again!

samperinleni

Thank you very much, everything works fine now!