Child Item

Remove "Login/SignUp" Dialog box from shared link download

Currently, when I send a client a link to download a file using the Dropbox share file functionality, they are directed to a preview page. When they click the Download button, they are presented with a dialog box prompting them to sign in or sign up for Dropbox. At the bottom of this dialog box, in text that more closely resembles a legal disclaimer, they are given the option to download without signing up.

As a paid user, I cannot entertain this dark UI feature. If I need to provide clients with an instruction manual on how to work around a dark UI feature, then it makes me look really cheap and really hacky.

Not only does it make me look bad, but it's also a really nasty look for the Dropbox brand.

Feel free to keep grubbing for frustrated free user signups, but know that it is coming at the expense of long-time paid users. You have 30 days.

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jaycub

This image, from the instruction manual that I now need to include with links to deliverables, illustrates the intentional misdirection at play.

Screenshot 2024-03-13 at 7.47.51 AM.png

Walter

Hi there @jaycub - thanks for taking the time to share your thoughts on this with us.

Your feedback has been noted in our system and you can let us know if you have anything else to add.

Thanks!

jaycub

Lots more issues across the board with file delivery over the last few days. Clients "not having permission" for view links, not being able to view or download on different devices.

I'm really sad about this, Dropbox has been such a huge part of my eco-system for so long, but I can't spend my days fielding complaints about and untangling file deliveries. Time to migrate

Nancy

I’m sorry to hear about this, @jaycub. If you wish, feel free to send us more details on the issue you mention with users not having permission to view shared links, and we can take a look.

RootsRockData

Seconded on this. This is a really tacky pop up window for a service that we all pay for. You allow branding and control of the page itself but then this spammy pop up makes us as clients look unprofessional. Please consider removing this immediately.

rdinsf

I just noticed this as well. Is this a new thing, or am I just now noticing it for the first time? Very confusing for clients who need to download things that I send to them.

Talik13

Make it easier to just download a file without this nonsense that confuses boomers and is purpousefully designed with dark-patterns to trick people into signing up instead of just letting them download the file.

Scummy stuff from a User Experience perspective.