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Unable to select multiple photos that are on different rows under Large grid and Grid views.

When I'm logged into my own Dropbox account through the website, I am not able to select multiple photos that are on separate rows under "Large Grid" and "Grid" views.

The "List" and "Large List" views function correctly, but are not useful since we need to be able to see the images.

Others on my team have experienced the exact same issue. The images we are trying to select are in folders saved to our own account.

This issue is making it impossible to efficiently delete/download batches of photos from a folder, any help is appreciated.

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Accepted answers

BenDBX

Hi Everyone,

Thanks for reporting this issue. It is still affecting some users at this time. Our Engineering team is aware and working on a fix. In the meantime, you can select a different view as a workaround. We will provide an update when we have more information.

Thanks,

Ben

All comments

Isabel C.7

I have the same problem. Did you find the fix? Thank you.

fossor

I'm seeing the same thing. I've tried on Chrome and Firefox. I can select several images from one row, but once I try to select anything else, the entire selection is undone.

Nancy

Hi everyone, hope you’re all doing great!

Can any of you send me a screenshot of what you’re seeing exactly on your end?

I tested this myself and everything seems to be working normally, so I’d like to make sure I haven’t misunderstood something.

Let me know when you’re ready.

TN4

Hi Nancy,

When you select the first photo of the batch you are looking to do and hold the "shift" button on keyboard like usual, the entire page glitches out when trying to make the end photo one in a different row. I am able to select photos in the same row just fine, but not across multiple.

Similar issue, when trying to click on a single photo, 7/10 times the page does a similar glitch and scrolls up a few rows, selecting a random photo in the process.

Can you please provide an email address to share a screenshot? Would prefer to not share my gallery publicly.

TN4

GloriMM

Have the same issue here. Multi photo selection constantly glitches. Can only select items in one or 2 rows and move or delete them. Anything more, or trying to select multiple images in a folder that are not sequential, results in the same glitch. When glitching, the screen either jumps up a few rows, or all selected items are cleared.

TN4

Nancy,

I have taken a screen recording demonstrating the error, please let me know an email address I can share it with.

fossor

I have a screen recording that shows the process - selecting multiple files in grid view on one row, then attempting to select items from additional rows. I can email this if it's helpful.

fossor

This behavior appears to have been resolved. Can anyone else confirm?

TN4

Unfortunately still having the issue. It has been on/off for the last few weeks for me, with this past & current week being the worst so far.

TN4

Seems to be working now!

Hannah

Thanks for keeping us updated on this, @TN4!

Are you still having this issue @GloriMM and @fossor or is it working for you as well?

fossor

Selecting files across grid rows does work for me now.

GloriMM

Multi image selecting is functioning again. Thanks for correcting.

BenDBX

Hi Everyone,

Thanks,

Ben

Isabel C.7

I am still having the same problem. I have an hp laptop. Does DropBox have an app for Windows 11?

Megan

Hey @Isabel C.7, thanks for posting here!

Yes we do. You can find and download our app here.

If you need anything else, let me know!

Isabel C.7

I am still having problems

Megan

Hey @Isabel C.7, can you give me some additional info on this, please?

Are you referring to the initial issue mentioned by the OP? If so, keep in mind that we're still looking into this, as Ben, our Community Manager mentioned above.

We'll definitely update the thread once we have additional info!

Tyto

Hi Megan, on my account Multi-image selecting in grid view is functioning correctly again.

Thank you for your attention to this issue!

roscospears

when should we expect a fix? this is extremely frustrating.

Nancy

@roscospears, have you tested this again via different browsers/incognito window, and the issue persists on all of them?

Keep me posted, and I can check with our team on this.