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Unable to see India as dropdown country for credit card payments

I have to upgrade my storage but I am not able to do so. I do not see India as dropdown country for credit card payments. Also, there is no other option for payment. I see UPI but as soon as select it, it changes to paypal and I am unable to proceed.

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Walter

Hi all, I just wanted to mention that this should be resolved now.

Note that you might need to clear your browser's cookies or cache before you can see India as an option on the Checkout page again.

Let us know if this persists for anyone of you!

All comments

nharp

@Nancy I am unable to upgrade from basic using any payment method.

If I select credit card, I do not see India listed in the country dropdown for a Credit Card payment.

If I select UPI (monthly option) , it option changes to paypal and I am stuck again.

Please help .

grmunjal

@nharp The solution provided to me would make a USD 70 thing cost USD 270. I don't think dropbox understands/cares about the indian market. After using dropbox for over 4 years, I have migrated entirely to gdrive. They have the same type of desktop and web interface, much better pricing, and a site that actually works.

nharp

@grmunjal, what was the resolution

anupamw

It is surprising and shocking that India is missing in the list of countries while upgrading the plans.

Could someone explain as to how this can happen ?

Regards,

Gina_WV

Hi! We have a team member of our company that hasn't been able to upgrade his Dropbox Account. They are from India, and mentioned that "INDIA" is not on their options in order to upgrade.

Please advice.

Nancy

Hi @nharp, I hope you’re doing well!

Is it alright if I open a ticket for you, so that we can investigate this further? If you don’t mind that, I can message you to the email address that’s tied to your Community profile here.

Also, welcome to the forum, @Gina_WV!

Can you let me know a few more details on the issue? Is the user trying to pay via UPI and they’re unable to do so, nonetheless?

ahitagni

Hello, sorry to hijack the thread , I am also having this issue and I am unable to upgrade my plan. I had 2TB plan now downgraded to 2GB basic plan.
I am unable to upgrade either yearly or monthly plan. (I would prefer monthly) I generally use PayPal for sub, but I am unable to select India as a country for billing. (Unable to select India eve if I select card payment.

nharp

@Nancy please feel free to email. I would like to know the ETA of the resolution . I would want to remain with dropbox but if a simple upgrade is such a hassle, I would have no choice but to evaluate other cloud storage options.

Hannah

Hey @ahitagni, no worries, thanks for bringing this to our attention!

Can we send both you and you @anupamw an email, so we can investigate on this?

ray2x1k990

Can I also get an update on this please?

Megan

Hi @ray2x1k990, how are you today?

Would it be okay if I reach out via email to you? Is it possible that you already have an open ticket communication?

Let me know more!

2708ankit

I am unable to renew or upgrade drop box from India as country option india is missing in payment page of credit card .Please resolve

ahitagni

@Hannah Yes please feel free to add my in email. Thanks

davidjacobrajan

When trying to enter my payment details via credit card, I am unable to to see India as an option in the Country dropdown menu.

I am not interested in any solution that requires a yearly payment, Paypal, or UPI

Additionally, why has dropbox has refused to work with the Indian financial credit card payments system for subscriptions for nearly two years now?

Two years of having to manually make a credit payment each month to renew my dropbox plus account.

David

Walter

Hi all, I just wanted to mention that this should be resolved now.

Note that you might need to clear your browser's cookies or cache before you can see India as an option on the Checkout page again.

Let us know if this persists for anyone of you!

ahitagni

@Walter Thanks it is working now. I just upgraded the plan to 3TB thank you. My work was really getting blocked due to this glitch. Thank you once again.

Anirudh

Hi Walter,

I am from India. I am unable to make UPI payments to continue by dropbox services. please help.

Megan

Hey @Anirudh, welcome to our Community!

Which plan do you wish to purchase, and would you like to upgrade using the monthly or annual billing cycle?

Let me know more, and we'll take it from there!

Anirudh

I want to buy 1 yr - 2TB individual plan

thanks

Jay

Hi @Anirudh, the UPI option for payments can only be used for monthly subscriptions, not annual ones.

If you wish to opt for an annual plan, then you'll need to use a different payment method.

Anirudh

Please get some India-specific services and pricing. At the moment, I might migrate or Microsoft or Google Drive.

leocarlos2

I'm seeing the issue with the country dropdown for credit card payments it seems India isn't listed. Also, for UPI (monthly), the option switches to PayPal. Let's troubleshoot together to find a solution for smoother payment options!