Old Email Account with gmail overwritten with google login.

The Google Sign on would not overwrite your account, so it's possible that you have another Dropbox account under a similar email.

Do you have any emails from Dropbox before you used the sign in, to confirm the exact address it was sent to?

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Megan

Hi @Tassia, welcome to our Community!

If you try to log out of the current, newly-created Dropbox account, do you see the option to log-in a different way, or does it just give you the option to sign-in with Google?

Let me know more, and we'll take it from there!

Hello @Megan,

sorry for my late answer. Yes have the option to log in via google account and via email and password. But both bring me to the same account. not to my old one ...

😞

Hope that you can see that somehow...

I also have Mails from Dropbox from 2019- that should somehow be a indicator that my old account is somewhere there.

Hey @Tassia, sorry to jump in here.

If you login with Google and check the email address in the Dropbox app's settings, is it the same as the one you used to set up your old account? Is it the one you previously received these emails from 2019 to?

Hello,

I hope its not to late to answer.

Yes its the same Email. I have the old Emails from 2019 that were send to the same Email adress that the "new Account" uses.
There is no difference.

It's never too late, @Tassia!

What if you use a browser to login to the Gmail account? What happens then?

Hello,

its the same thing.

Can you see in your database if there are any images etc. that are connected with my email? '

I also could ive you the mails fom the past to proove that the account existed.

Thank you

I'm afraid that for security reasons, we don't have access to this info, especially through the Community.

If you go to this page, do you see any of the files you're looking for?

When i go on your link there is just the Dropbox folders when i normally log in. Means there is nothing from my old content.

Hi @Tassia, do you see any info in the events page or the deleted files page?

Dropbox eventpage.PNG
I only see the this in the events. So its just the account creation I think. The deleted files section is also empty.
But I definitely have an older account with my Gmail, as the Mails that i reacieved show. Old Mails.PNG

Hmmm, could you try signing in using your email address, but typing googlemail.com instead of gmail.com?

This might be the same address for Google, but for Dropbox they are considered different, so I'd like to check if that's the case here as well.

I never had a googlemail ending before. And as i tried it here I could not login.

Can you now find any solution for my case?

You mentioned emails in 2019, when was the last time you logged into your account prior to signing into the new phone?

I was allways logged in on my old Phone. Just when i downloaded dropbox on my new phone I somehow created a new account by clicking "log in via google" and not with "log in with email".

And then it somehow overwrote my old account and the new one is completly empty.

Can you see something somehow now?

I think I answered enoght questions now 😄

Hey @Tassia, at this point, I would suggest that we create a ticket for you, so that we can look into your account and see if we can find the files you're missing.

Can we do that?

Hello 🙂

Yes pls do that, I hope you find my stuff.

I don't know if yu just can implement the files into the new current account? would be the easiest way or?

Thank you very much

Thanks, I've sent you an email, please could you reply to it as soon as possible.

Iamlost2023

Hello everyone,

I have the exact same problem as Tassia. In other words - my dropbox account with gmail login had been overwritten with a google login. All my files are gone!! Could you please help me to get them back?

Hi @Iamlost2023, could you confirm the last time you logged into your account before this happened? Have you had any devices connected to that account?

Iamlost2023

The last time I logged into my “old”account was probably last week. I do not have any devices connected via a dropbox app if that is what you mean. I did have some files open in the browser on my phone but when I opened the browser screen I received the notification that the folder in which the file was saved did not exist and was redirected to the second account with an empty dropbox that I accidentily created this morning using Google.

The Google Sign on would not overwrite your account, so it's possible that you have another Dropbox account under a similar email.

Do you have any emails from Dropbox before you used the sign in, to confirm the exact address it was sent to?

Iamlost2023

It is indeed a different email address 🙈😅. Just signed into the old one. Thank you so so so much for your help!