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TEAMs account disabled

Hey there,

My business's Dropbox TEAMs account was blocked last Friday without notifications, explanations or anything.
All my employees have lost access to their Dropbox accounts as well.

My business account is linked to [removed per the Community's Guidelines]
I was able to open the ticket but since then your support team has been ignoring me. I was writing you by email, on twitter, on Instagram

- everywhere. Nothing.

And this is completely inappropriate.
Because of these actions - my business was hurt and I'm losing money and time, every minute.

And I don't understand why it's happening (we didn't breach ToS agreement) and why my business account can't get proper support for the money that I pay and stuff get fixed.
This is unresponsible from Dropbox's side.

The ticket number that I got is #22852085

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Comments

Walter

Hi there @anatolii belikov - thanks for flagging this with us.

I was able to locate your ticket and our system and passed your comments on to the expert who's handling your case.

They'll be getting back to you soon, but please let us know if you have anything else to add or ask in the meantime.

Thanks!

karianthonyceo

I just got an email that said I was removed from MY business TEAM account. When I try to login it says my account has been DELETED. This is SO frustrating. DId they ever get back to you or what was the outcome?

Nancy

I’m sorry to hear about this, @karianthonyceo.

Just to clarify, did your Business team have any other admins? Is it possible that one of them accidentally deleted your Dropbox account?

Can you send me a screenshot of the email you received, so that I can take a look? Please make sure to mask any personal info that may be showing, like your email address.

karianthonyceo

How do I send this to you??? There’s no attachment option on here? How do I contact you?

Hannah

Hey @karianthonyceo, you should be able to see a camera icon above the reply box and if you click on it you'll be able to attach your screenshot.

If you're on a mobile browser, you might need the desktop version of the website to see the upload button.

karianthonyceo

Rich

@karianthonyceo wrote:
Your administrator has deleted your Megan Monroe Dropbox account.

A team admin on your team has removed you from the team, which deletes the account. You need to contact the team admin and ask them to restore your account. Act quickly because they only have 7 days from the deletion to restore your account.

https://help.dropbox.com/account-access/restore-deleted-users

Kanthony

That’s the problem, I’m the ADMIN and no one should have permission to remove me. How do I find out who that was? I believe I could’ve been hacked.

Hannah

Hey @Kanthony, sorry to hear about this situation.

The email you received indicates that there was another admin on the Dropbox Business team, who seems to have removed you from it.

Only someone who is an admin can give admin privileges to someone else on the team or remove them from it.

Do you remember who the other members were? Is there a way of contacting them, to find out who the current admin on the team is, so that they can restore you?

karianthonyceo

I have 1 person who is checking later to see if they can still access the account. However, is there a way to find out who would've had access? I think I have been hacked.... and since this is TIME sensitive.... there has to be a way since I am the one PAYING for the account and always have been I am concerned my financial information is accessible and my CONTENT is being accessed.

karianthonyceo

also is there a way to actually SPEAK to someone? This back and forth is really frustrating! I pay for the premium business account but since I got removed from my own team I can't access it because everything says to LOGIN!

karianthonyceo

None of the dropbox links work, so it appears the entire account has been deactivated. I did receive an email saying I was out of storage and to remove files or upgrade storage. Could THAT be what is happening? Because you are going to permanently delete everything in 5 days it is important to figure this out ASAP! Can you find the account through my credit card I use to pay for the account? Please help... This is affecting my business severely!

Nancy

Hi again, @karianthonyceo. Going over-quota and being asked to upgrade your Dropbox account wouldn’t affect your access to it, or result in the team being deleted.

From the screenshot you uploaded previously, it does look like another admin removed you from the team.

However, since this is time-sensitive indeed, I’d definitely suggest getting in touch with our support team. Here are the steps to do this. Please don’t forget to send me your ticket number here and I’ll leave an internal note to our team on your behalf.

Let me know if you have any trouble along the way.

karianthonyceo

Ticket #23293123

The possibility is that an old employee was able to signin and was made administrator, then removing ME (*the account holder, company owner and paying party) from the TEAM. I have proof of transaction prior emails associated with the account as well as documents that verify I am the rightful owner of the account. I am not certain this is the case, as the other option is that I have been hacked. EITHER WAY, I can prove the account removed me wrongfully and would like access to remove EVERYONE, reset the settings and have access to my documents and files.

The ticket number has been listed at the beginning of this email.

Nancy

Thanks, @karianthonyceo! I was able to find your ticket in our system, and I’ve also left an internal note for the agent who handles your case. They’ll get back to you as soon as possible.

Kanthony

I am being led in circles, and with there only being a few days before you say my account will be COMPLETELY deleted.... I am sick to my stomach stressed about this. HIGHLY unsatisfied with the lack of communication, waiting DAYS and still no resolve. I should be able to PROVE that this has been my account, my content and me paying for the billing on the account and access it to solve the problem. However, because I get general responses in email and sent on wild goose chases on this community board, I have no faith that this will get resolved at all. This is a HUGE devastation to my business, and the fact that I can't even REMOVE my credit card information on an account that has been hijacked from me, concerns me.

Mark

@anatolii belikov and @Kanthony - you are posting from two accounts I notice. I'm clutching at straws here but any chance when you are looking for files etc. its on the wrong one by accident?

Kanthony

No, it made me create an account from my mobile device and one from my computer. I have been monitoring every response as I am running out of time. That is the only reason I have 2 usernames.