I had a personal Dropbox that I accidentally merge with a Business account by using the same email. How can I get my personal Dropbox back with the email and content that is now associated with business Dropbox login.
A business account shares with a non-business accounts = merging.
They didn't share with you. They invited you to join their business account. If they had sent you a regular shared folder invitation, your account would not have been merged into the business.
And how to get help?
Have the team admin for the business account contact Support and request that your account be restored. They will have access to phone support. Also, refer to the bottom of this help article.
and you don't even get a notification on whether the ticket is received.
If you opened a ticket, you can track it at the link below. Also, refer to the bottom of this help article.
@PEA2023 wrote: How do I remove him from my team without blocking their entire account?
How do I remove him from my team without blocking their entire account?
You need to convert their account back to an individual account.
I have had the same issue and I want the DropBox teams to know that the process of moving a personal account to a Pro has completely shattered my confidence in the DropBox service. There is absolutely flabbergasting that in just one clan and with absolutely no explanation of consequences, nor ability to cancel, all your content is now managed by someone else without the ability to regain control by your self but ask for a permission of the 'new owner' of your content.
10+y of paid subscription will now go to another service, my trust is gone and I am superbly upset.
So will I have to pay for it again, even though I already paid for a year?
I didn't receive a refund. I've had an account for years and now because of this weird error, I need to go back in and pay when I already have?
@SparkleCindy wrote: So will I have to pay for it again, even though I already paid for a year?
When you join a Team you are refunded the fees. So, you wont have paid 🙂
