Child Item

Files not uploading or syncing in android app

For the past 2 days, My android phone app behaving abnormally. Neither it is syncing with the server nor it is allowing me to upload any files to the central server. When I add any files to the dropbox folder in my windows 10 computer it syncs properly but does not show up in my android app. After adding files directly in the app it keeps saying "Waiting to upload...". Please help me to resolve this issue. I do not use offline files on the android device.

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nitin194

Dear @Walter

Sorry for the inconvenience. Actually, BLOKADA is the culprit. Some update broke some of the apps in my mobile. Everything is working after disabling it. Hope you can understand

All comments

Walter

Hey @nitin194; thanks for posting on our Community and sorry to hear about this.

Can you please let me know if doing this on another wifi network or via cellular data produces the same error?

If you could also clarify the version of your device's OS and our mobile app's as well, I'd appreciate it.

Thanks!

nitin194

Hello @Walter

Thank you so much for responding to this issue.

Can you please let me know if doing this on another wifi network or via cellular data produces the same error? ==> Same Wifi and Same cellular yes produces the same error.

If you could also clarify the version of your device's OS and our mobile app's as well, I'd appreciate it. ==> App version 224.2.6, OS version Android 11, OneUI 3.0

Walter

Thanks for the quick follow up @nitin194.

Can you please uninstall the mobile app completely from your phone and re-install it anew?

Maybe that will do the trick!

nitin194

Hello @Walter

Well, now I am no more able to login to the mobile app. It says to contact support. However, I am able to login to the desktop website.

nitin194

Dear @Walter

Sorry for the inconvenience. Actually, BLOKADA is the culprit. Some update broke some of the apps in my mobile. Everything is working after disabling it. Hope you can understand

Walter

Glad to hear you managed to resolve it in the end @nitin194.

See you around the Community and enjoy the remainder of your week!

Jewels1

Hi, I have set up my phone to sync all of my photos to Dropbox, but nothing seems to be happening. No photos or videos are being uploaded to Dropbox. What am I doing wrong? Please help. Thank you

Megan

Hey @Jewels1, let's jump right into this!

Do you use the camera uploads feature on your mobile?

What is the OS you're using on the device, and what is the Dropbox version installed there?

Let me know and we'll take it from there!

Jewels1

Hi Megan,

Thank you for your help.

Yes, I use the Camera Uploads feature on my phone. The OS on my phone is Android Version 11 (Kernel Version).

Dropbox Version 292.2.2

Many thanks

Megan

Hey @Jewels1, thanks for the speedy reply!

Have you tried turning your camera uploads off, then on again?

Allen D.

I have a similar problem that has been ongoing for quite some time.

The Android app on my Pixel 7 phone,(which is fully updated) will not reliably upload photos from either the camera photo app or even within the Dropbox app itself.

DB claims lack of network even though all my other apps are functioning normally.

WiFi here is strong and working. Cellular is quite weak here but strong enough for other apps if the wifi is turned off to see if it is workable.

I have uninstalled and reinstalled DB, I have rebooted and rebooted. I have emptied cache.

Occasionally photos upload just perfectly but usually in this location (my home) at least, and sometimes in other places, the photos simply do not upload. And, no, I'm not using the automatic photo upload because I don't want all my photos uploaded. I simply want to upload selected photos to specific folders in Dropbox.

This is a very annoying problem and it has to have something to do with Dropbox because everything else works just fine.

And yes, as I said, I have emptied the cache and uninstalled the app and reinstalled it several times so I don't know what else to do.

I have to assume this is a bug in the app such that the app is unable to detect the fact that I am sufficiently connected to the Internet and other computers in this network for all other functions including streaming video.

Jay

Hi @Allen D., thanks for the details. I think it would be best to provide this information in a ticket to the support team directly for them to investigate this in more detail on their end.

Allen D.

Thanks. I did put in a ticket as suggested but in my experience it is a waste of time.

What I see happening is that the app says the files will upload in the background. When they do not, and I look at pending uploads, they are marked as 'paused' -- I did nto pause them and there is no way to 'unpause' them. There used to be but every 'improvement' and 'upgrade' seems to make functions more difficult to control -- or understand.

Hannah

Hey @Allen D., would you mind giving us the ticket number for that communication with our support team, so we can check it out?

Allen D.

Ticket #23276661: DB: DB app does not detect network but other apps do

Hannah

Thanks for the ticket number, Allen.

I passed your comments along and raised the priority of the case, so a member of our team will be reaching out to you the soonest possible.