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Refer a friend - Ineligible

I have a problem with my "Refer a friend". I invited and convinced a colleague to use dropbox. Even though he registered and installed dropbox, it did not add the promised 500 MB. It says "Ineligible" and I have no idea why.
This is historically the second time this has happened to me, but here I am absolutely sure that the conditions for space allocation have been met.
Anyone have any idea what this could be? Where do I go to get someone to fix it?

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Mark

Ineligible usually means its on a machine that has already had Dropbox installed, or, on the same IP address as one already in use.

You could try and contact support at www.dropbox.com/support and see if they can help?

32may

I tried contacting support at www.dropbox.com/support but only got a chat with the AI that got stuck in a circle and went nowhere. Where exactly can this be addressed - can I ask for an email to a specific person?

loafyloafcakes

Would very much appreciate some help on this too!

Megan

Hey @loafyloafcakes, welcome to our Community!

I just sent you an email, in order for us to have a closer look into this.

I'll see you there, thanks!