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can't copy link to share files

Just trying to share a link to a file that I have shared before successfully and this weekend I get this message

Can’t share file

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

Looking through the 5 main reasons I don't see any that would cause this. I am sharing music files with a group on a private forum. The last file that I am trying to share (the done that has been working) is a tune that I wrote, so no copyright issue there. Now I can't share any of my files at all.

Has anyone had this happen, and how did you resolve the issue? Thanks for any attempt to help me.

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poulin888

I don't know who or how to contact for help with this, please re-direct me if necessary. When I try to copy a link to share a file I get the following message:

Can’t share file

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

I can't imagine what I have done to cause this to happen. Please help me to restore normal dropbox functionality. Thank you.

Walter

Hi there @poulin888 - sorry to hear you're having issues with this.

May we reach out via email to have a further look internally?

Thanks!

poulin888

Please. I appreciate any efforts to resolve this.

Do you need my email address? I assume (could easily be wrong) that you have it. If these messages are not visible to the public I am happy to provide the address.

Thanks, Steve

Walter

Sure thing, Steve. You've got :envelope:

Whenever you get the chance, take a look at your email;'s inbox and we'll take it from there.

poulin888

Ticket: 23243579

I recently opened the ticket shown above because my attempts to copy a link were unsuccessful. Walter and Leah were very helpful, and it seemed as though the problem was resolved. Unfortunately it is not. It seemed like it was working for a bit and then it's back to the same thing.

Leah thought it could have been due to malware being detected on my files . I scanned and rescanned everything using Malwarebyles and Viper AV. Nothing bad detected.

Please help.

Steve

poulin888

it appears to be working normally this morning. Yesterday, it didn't work and I opened the ticket. Then it worked for a bit. Then it was doing the same bad stuff again. Now this morning it seems to be working. I don't know what is up?

Walter

Glad to hear it's working now @poulin888

Let us know if anything else comes up!

poulin888

Thanks Walter. So I wonder what happened? It didn't work so I opened the ticket. Leah gets back to me and everything seems OK. Then I send a couple of things out and it's back to not working. Now this morning it works again. I know the "we can't fix it if it aint broke" thing, I've said that many times. Can you tell if everything looks OK on your end? Do you have any idea of why it goofed again after Leah looking into it? I appreciate your efforts and I'm not trying to be a pain. I just really don't like posting something using a Dropbox link and getting the response that I sent a dead link. I guess I just wait and see?

Walter

Since I won't be able to look into your account's specifics, I'd suggest getting back to your ticket and ask for further information there since Leah would be better equipped to address your concerns @poulin888

Let us know of any updates!

poulin888

How do I do that? I don't understand how to get to Leah and her group without posting this. I tried to respond to Leah first and my message was "delayed" delivery and as far as I know it has not gotten through yet. I may sound frustrated but not at the folks trying to help, just the situation.

Walter

It sounds like your ticket might have been closed @poulin888

You can open a new one through this form If you like.

Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information along with an email address we can reach you.

If you find any troubles along the way, let me know and I'll open a ticket for your behalf from my end.

poulin888

Thank you very much Walter! I will monitor the situation for a day or two. If there is no problem, well, no problem! If there is I will do as you suggest above.

Have a great day and thanks for caring!!!

Steve

Walter

No worries, Steve. Just let us know if anything else comes up!

Take care and see you around the Community!