Switching from Apple to Website

They did not confirm it but under my subscriptions in Apple it says dropbox expired on May 27.

Hannah

Sorry to jump in here, @at0605.

Do you still see that you're on a paid plan in your Dropbox account settings here?

It says I'm on the Dropbox Professional plan. Also states, "You purchased Dropbox Professional through the iOS app."

There's no mention of payment.

Hannah

Thanks for the update, @at0605.

Can we actually send you an email, so we can investigate this further?

Yep. Do you have access to my account?

Yes. Do you have my email?

Yes I do have your email address so I can contact you, @at0605.

I just sent you an email, and I'll see you there. Cheers!

I have the same problem.

I let my monthly subscription (plus) purchased through the Apple app store expire.

I want to switch to the family plan but pay through the website (not via the app store).

But when I go to my account, it still says "Your plan and billing information are managed externally." even though my subscription expired 2 days ago.

Walter

Hey @drstevok, sorry to hear about this.

Could you let us know what is reported in your plan tab at the moment?

Also, have you tried cancelling your in-app subscription instead of letting it lapse?

My plan says dropbox 'plus', and I have tried 'cancelling' the subscription but it just takes me to the app store page for subscriptions, and there is no cancellation option, just a selection of subscriptions I can try.

Dustindepp

If you got a refund from Apple for your annual subscription, then you will need to wait until your Apple subscription expires before you can upgrade to a Dropbox subscription. This is because Dropbox ties your subscription to your Apple account, and they will not allow you to upgrade until your Apple subscription has ended.

The exact amount of time you need to wait will depend on when your Apple subscription was supposed to renew. If your subscription was supposed to renew on July 1st, then you will need to wait until July 1st to upgrade to a Dropbox subscription.

Once your Apple subscription has expired, you will be able to upgrade to a Dropbox subscription.

Hi @drstevok, just to make sure we're on the same page, have you tried these steps, in order to cancel your plan with Apple?

Since you're still on the Plus plan, it doesn't look like the subscription has expired, unless Apple is trying to bill you, but can't do it, which would take some days for it to downgrade, before you can re-upgrade with us.

That's right but there's no option to cancel (see screenshot).

How long do I need to wait? I'm trying to set-up the rest of my family but don't want to pay the additional cost that a subscription incurs when taken out through the App store.

Hi @drstevok, can I send you an email, in order for us to have a closer look into this?

Yes please