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Comments aren't visible to the recipient of my photos

I am sending photos to my graphic designer for my book. On the right side of my photo, I am typing information about the photo that he needs to see. When he receives the photo, the comments are not visible. What do I need to do to make the comments visible to him? My email address is [personal information removed per the Community's Guidelines]

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Accepted answers

Walter

Hey @Victoria334 - thanks for the additional information and sorry to jump in.

Could you please ask your graphic designer to try another browser and let us know if they still get the same results?

If they do, we'd appreciate a screenshot of what they see so that we can have a visual too.

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Nancy

Hey @Victoria334! Thanks for posting on our Community.

Can you send me one screenshot of what you see on your end, and one more of what the other party sees?

Please feel free to hide any personal info or comments that you don’t wish to be shown publicly.

Ping me when you’re ready.

Victoria334

Screenshot above. The photo is on the left and comments in the box on the right. I have typed comments on each photo for him to see. He only sees the photo and no comments. There must be something on my end I need to do for him to see the comments I have typed.

Nancy

Thanks for the screenshot! Has he clicked on the Comments button on the top right corner? Screenshot 2024-01-12 12.41.51 AM.png

If not, then the comments section won’t appear at all on his screen.

Victoria334

There isn't one.

Nancy

Has he tried a different browser/incognito window, as well? If yes, I’d like a screenshot of what he sees, to look into this further.

Victoria334

He's been a graphic designer for decades and has never had these problems with Dropbox. This is what he said:

Yes I can see the little comment icon, but it is inactive. If I click on it I’m asked to sign in, but when I try to enter my password it vanishes (BTW I’m already signed in anyway!)

Walter

Hey @Victoria334 - thanks for the additional information and sorry to jump in.

Could you please ask your graphic designer to try another browser and let us know if they still get the same results?

If they do, we'd appreciate a screenshot of what they see so that we can have a visual too.

Victoria334

Okay, I will do that and let you know. Thank you for your help. I have done three other books with him using Dropbox and have never had problems like this before.

Megan

No worries, we'll be waiting for your update @Victoria334!

Victoria334

My graphic designed said that changing browsers did work, so all is fine now. Thank you very much for your help. So many companies don't have any Customer Service at all anymore and it's very frustrating when you can't get any help. I don't think either of us would have thought to change browsers to fix this problem, so thank you again!