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Camera Upload says new photos "have already been imported"

I have been using the "Camera Upload" feature for downloading photos from my iPhone to my Dropbox on my MacBook. 99% of the time it works great. For the past few weeks I get a message that says "All 631 photos from Justin's iPhone11 have already been imported", but I have at least 30 new photos.

I have tried restarting my phone, my computer, Dropbox, turning on/off the camera uploads checkbox in Settings.

No luck at all.

Any ideas on this?

Thank you

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Nancy

You can clear the Dropbox app’s cache by opening your mobile app, and going to the Account tab > gear icon on the top right corner. The option to clear the cache is further down the page.

You can reinstall the app just on your iPhone, since the photos should be automatically uploaded from there.

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Nancy

Welcome to our forum, @jbest101! Let’s have a look.

If you add a file to your iPhone now, and check your Dropbox account again a bit later, can you see it uploaded, or no new files appear at all?

Also, if you happen to encounter the same message again, I’d like a screenshot of it.

What you can also try is to clear the Dropbox app’s cache, and reinstall it on your mobile device.

Let me know, if any of that helps.

jbest101

Thanks for the reply!

It does happen when I take a new photo and try to sync. No new photos in my folder. Oddly enough, the number of photos in the message changes too.

Here is a screenshot of the message.

Screenshot 2024-01-10 at 2.38.59 PM.jpg

Hoping you can help get this solved.

Nancy

Thanks for the screenshot! Did you also try my suggestion to clear the Dropbox cache, and reinstall the app? If yes, did it seem to help a bit?

jbest101

How do I clear the cache?

And do I need to reinstall the desktop app? Or something on my phone?

Nancy

You can clear the Dropbox app’s cache by opening your mobile app, and going to the Account tab > gear icon on the top right corner. The option to clear the cache is further down the page.

You can reinstall the app just on your iPhone, since the photos should be automatically uploaded from there.

jbest101

I reinstalled the iPhone app and cleared the cache on my phone, but still the same problem

Screenshot 2024-01-11 at 1.17.39 PM.jpg

And I'm not sure if this was clear, but this message is when I plug my device into my laptop, which is how I always used Camera Uploads. It worked fine until mid-December.

Any ideas?

jbest101

I also just found this article https://help.dropbox.com/delete-restore/cache-folder

and cleared the cache from the Desktop app

Here some screenshots, but the same result

Screenshot 2024-01-11 at 1.29.50 PM.jpg

Screenshot 2024-01-11 at 1.30.59 PM.jpg

Any ideas on this?

Nancy

Thanks for clarifying, @jbest101! I’d like you to take an extra step then, and disable - re-enable camera uploads on your desktop app, as well.

If that doesn’t help either, please reinstall the Dropbox app on your computer.

jbest101

Phew, we are all good now.

I deleted Dropbox, then reinstalled. On the first three tries to connect, no photos synced from the iPhone. But on the 4th try it worked.

Thank you for the help!