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Error: "This link isn't quite right. Usually this happens when the link wasn't copied exact right"

I have been trying to share a FOLDER (not a link) with several of our music club members. About 1-2 weeks ago, members told me they could not access the folder because of the following error message. I am trying to share a FOLDER and NOT A LINK. Has anyone experienced this? We have a BASIC account which means no support, chat or phone calls to tech support! I am at my wits end after searching the internet and reading Dropbox help files! Any suggestions would be appreciated. I did clear my cookies, cache, browsing history. I'm using Microsoft Edge, Windows 11. Been using Dropbox for over 10 years and never have had a problem!

Karen

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Hannah

Hey @keturner12, thanks for bringing this to our attention.

Can you let me know when exactly they're getting this error?

Is it after they've added it to their account or when clicking on the folder through the email invitation?

If they go to the Shared tab in their account, can they access and add the folder from there?

Let me know how it goes.

keturner12

The error occurs when they click on the link in the email invitation.

I’ll check if they can do anything from shared tab in Dropbox and get back to you. Thank you for replying.

Hannah

Absolutely, whenever you have an update, just let us know!

keturner12

Hi Hannah,

I checked with my customers and the folder is NOT added to their Dropbox account. It happens when they click on the shared link invite in the email I send them.

Another interesting thing is it's only happening with this one folder...I've tried other folders with them and they don't get the error with them.

Thank you for helping,

Karen

keturner12

Hi again,

Just heard back from another customer who said when he clicks on the folder it says, "can't display the link."

Jay

Hi @keturner12, is the error only for these two users?

Have you tested the link yourself in an incognito window while not logged into Dropbox to see if it works? Are you certain that the link hasn't changed when viewing the link settings?

keturner12

Hi Jay. Yes I’ve tested it myself and there are about 4-6 users who get this error message.

They are new to club and are the only ones I’ve sent recent invites to.

And it’s only one folder that’s giving an error message. I’ve tested it with other folders and they are just fine.

Jay

Is there anything special about this folder? Does it have any incompatible characters in it? Is it part of a shared folder?

keturner12

Nothing special. It does have sub folders. There are over 100 members I have previously shared it with. This jus started happening in the last 2-3 weeks.

What would be an example of incompatible characters?

Hannah

Thanks for the additional info, Karen.

Just to confirm, since you have invited these people to the folder, using their email addresses and you didn't send them just a "can edit" link, do they see the folder in their "shared" tab after all?

If they've been invited, it should appear as "you haven't joined this folder", with an option to "join folder" on the right; are they seeing this?

keturner12

I’m checking with the user again. May be tomorrow before I get back to you.

Hannah

No worries, Karen! Let us know, when you can. 🙂

keturner12

Hi Hanah and Jay. I decided to think of an alternate solution as my members need these files. This problem has existed for over a week. Though I appreciate your assistance, I am no closer to resolving this. I created an another folder and copied the original folder files to it. My new members who can’t get into the original folder will now be invited to this second duplicate folder. Over 100 members will still get updates in the original folder. It will be just a little more work for me to maintain 2 identical content folders, but at least it will work. Thank you for your assistance. Karen

Jodlee

I am experiencing exactly the same problem described above - is there any solution?

Hannah

Hey @Jodlee, sorry to see you're having this issue.

When the member you've invited to the folder, go to their "Shared" tab, are they able to access and add the folder to their Dropbox from there?

keturner12

Hi. This issue was NEVER resolved. I ended up creating a duplicate folder folder and invite our new members to that new folder. The original problem folder works just fine as long as I don’t invite new people to share it. Go figure.
Karen
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Timm Preusser

I do have exactly the same problem with several users. Most of them (maybe all?) had accepted an invitation to the folders a while back, some of them 3-4 years back. They rarely or never used their credentials. Now, when they need the folder, they say that they don't see it in their dropbox. So I sent out a new invite. When they click on it, they get the problem the other posters described alreday: "This link isn't quite right

Usually this happens when the link wasn't copied exactly right." - Remember - I did not send a link. I just sent an invitation to join the folder.

Can you help me?

Thanks, Timm

Nancy

Hi @Timm Preusser, sorry to hear this.

Did they also go to their Shared tab on www.dropbox.com, and they still can’t add the folder you shared with them to their account?

meowtown

Did anyone manage to resolve this issue?

We have multiple folders some with a large number of users, however suddenly we are encountering this problem every time we share a problem.

As per everyone else, we are not sending a link, we're sharing a folder.

This is a huge problem for us - our team members require access to these folders urgently and there does not seem to be a solution anywhere?

Hannah

Hey @meowtown, have you looked through the steps provided in this thread, like going to the "shared" tab and adding the folder from there, to see if that helps?

keturner12

Karen here again. After reading all the replys, it appears there is still not a resolution to this problem. Hannah, what will it take to get this looked into by technical dropbox people-not that you aren't technical but I think you are the first line of defense. Unfornately we have a "free" account and no further tech support is offered. I have a work around but it would be nice to resolve this issue. Thanks Karen.

Walter

Hey all, thanks for flagging this with us. Our team is aware of this behavior and working on it.

For now, if you're affected by this, you can either:

create a new folder, copy the content over, and share it with the desired members. This option involves initiating a fresh folder, duplicating the existing content, and then sharing it with the intended members. It allows you to maintain your usual process of inviting members
Share the existing folder(s) via direct links only (not invite members via email). Alternatively, you can opt for sharing the existing folders by generating shared links.