I have several files that I am trying to delete in my DB. When I select them and then Delete, a few seconds later, they reappear.
see image below. There are 4 folders total, sometimes more, but they all have the same "Invalid files" at the end.
@sclippy wrote: I have several files that I am trying to delete in my DB. When I select them and then Delete, a few seconds later, they reappear.
If a file is reappearing after you've deleted it can often mean that the file was unable to be deleted on one of your linked devices.
You delete a file. Dropbox sends the deletion even to all of the devices linked to your account so they can delete the file as well. One device is unable to delete the file, possibly because it's in use or otherwise locked. A moment later Dropbox on that computer sees the file is still in the Dropbox folder and syncs it back to your account. This gives the appearance that the file has reappeared.
Use the version history of one of the files to determine which device it's syncing from. Once you figure that out, you'll need to figure out why the file can't be deleted on that device.
that makes sense, thanks. The folder is synced between me and another computer. How do I find the "version history"?
@sclippy wrote: How do I find the "version history"?
How do I find the "version history"?
My bad. I meant to include a link in my last reply. Sorry.
thanks! I will give it a try!
Hi again, I tried to find the version history, but there it does not show any activity.
Am I in the right place?
Hi @sclippy, there isn't any version history for folders, but for individual files instead. Are there files in those folders? If so, you can check the version history on one of those files.
These are not folders even though they look like it. nothing opens when I double click on each one.
Hey @sclippy, do you see these folders in the local Dropbox folder on your computer? And if so, are you able to delete them from there?
yes, they are on my DB as folders with my other folders on my desktop. Everytime I delete them, they come back. I have gone to the online DB and deleted from there, but they still come back.
Hey @sclippy - sorry to jump in here, but could you try checking the version history of a sample file of the problematic ones to see which device, application/process or user is adding it back to your account?
there are no files within these folders. When I double click to open it, nothing happens.
These files only show up on 2 different computers. I have access to both and tried to delete on both, but they keep showing up again.
Thanks for trying, @sclippy08.
In this case, I would suggest reaching out to our support team directly.
They should be able to take a look into your account and assist you further.
Once you have your ticket number, make sure to send it to us as well.
Thanks!
I have sent an email to the Support team. Hopefully I will hear back from them soon.
thank you!
Here is the ticket number
Ticket #23105466
Thanks for the ticket ID @sclippy
I've located it in our system and passed your comments on. For any additional assistance, I'd suggest getting back to the agent who's handling your case.
Happy New Year!
