Hello everyone.
I have a problem with files not syncing.
When other users update the shared files I can not see the changes and
when I update the shared files other users can not see the changes.
What shall I do ?
Hi @Laura- Zante, thanks for bringing this to our attention.
Are you certain your editing the files in the shared folder?
Does the folder have a two person icon in it to confirm it's a shared folder? Can you upload the files directly to the site to test it from there?
Any other info or screenshots would be helpful!
Dear Jay,
Thank zou for getting in touch.
Most of the files I m using someone shared with me, but I can not see the changes.
I upload the file (excel) "Belegungspla_2024" as an example.
And in the Dropbox icon that appears on the side it iswritten "Files are up to date". [Removed as per Community Guidelines]
Are the files visible on the Dropbox site only from this page? Or are the files in a shared folder?
The files are visible on Dropbox site and I shared the link with you so you can see it.
I share it again
[Removed as per Community Guidelines]
For your security and privacy, we removed the link as we're unable to view them on our end.
Could you attach a screenshot showing the folder or file as it appears in the file structure on the Dropbox site?
According to everything on this page, this file is only visible to you.
Are you certain that this is the exact same file you were invited to? Is the file itself visible on this page, or in a another shared folder?
It is in the Folder shared
Technically, this is the shared files section, and not in a shared folder which is a big difference, as this is the only place where that document will get updated by the other users.
The other document you showed me earlier in the root Dropbox folder isn't automatically updated.
If you open that file from the shared files section, it should have the latest information from the other users. If you need to add any new info, you need to open this file from this location to edit it for them to see.
Alright.
So what is the exact Process to open file that has been shared with me and how will I be able to edit it and save the changes so other users can see them, hoe can I save it and open it from my computer without to have to open it from the site from Dropbox enerytime ?
You can view the file and edit it only from this location.
You'll be able to save changes to the file, assuming that you've been given full edit rights to it by the owner.
