Friend tried to share folder with me, but got "No matches" on my email address

Question

A friend tried to share a folder with me, but when he entered the email address I use with my DropBox account, the screen said "No matches." Any ideas what the problem could be, and how we can fix it?

The attached pic is redacted, for obvious reasons, but I triple-checked and my friend did type my email address correctly.

Thanks!

Rich · Accepted Answer

@doctormelodious wrote:A friend tried to share a folder with me, but when he entered the email address I use with my DropBox account, the screen said "No matches."

Has he tried to just click tap the Share button after entering your email? I may be wrong but I thought that message just meant it couldn't find the email address in their contacts.

This screenshot is on iOS, not Android, but the results are similar. If I tap on Share, the invite will still be sent.