Lost files from many years ago

Question

Hi there,
I haven’t used Dropbox in years. At some point I had files of pictures a friend shared. She lost her camera and no longer have these pictures. Would there be any way to recover the files removed by Dropbox? I would even pay to be an upgrade user. Any help would greatly be appreciate.

Megan · Answer

Hi @Carmcc01, I'm afraid not, I just wanted to shine some light as to why this might have happened.

Carmcc01 · Answer

Then would there be any solution around this?

Megan · Answer

Hi @Carmcc01, you mentioned that you haven't used Dropbox in years.

It sounds like your old account might have been deleted due to inactivity, which would then result in the content of the account also getting lost. Could that be the case?

If you need anything else, we'll be happy to assist.