does anyone have a direct phone number or at the least a direct email for dropbox. i need to get in contact with them asap and have ran circles around the website trying to find support.
Hey there, @npp26, sorry to hear about that!
I was able to locate your ticket number reference, and handled your case. Take a look, and let me know if you need anything else.
Thanks!
Hey @lmich12, thanks for reaching out about this.
If these payments are made through a credit card, you should be able to use our payment lookup tool, to find out the email associated with the paid account.
Let me know if you have any trouble finding that!
Dropbox sends email reminders but sometimes end up in spam.
You need to contact Support and ask for help: www.dropbox.com/support. Note that they only work Monday through Friday.
Help info: https://help.dropbox.com/plans/refund
Hello, I was told by a support agent named Melissa that I would receive a full refund of the money taken out for a subscription that was supposed to be canceled. This did not happen yet. I've checked my bank account recently after waiting all week and I still haven't received a full refund like I was promised. I'm in desperate need of the money now. Added to this, my card number might be out of date on the account so I will need help knowing how to update my information. This is very stressful. Can someone help me?
Refunds can take 5 or so working days, so, when were you told you'd get it?
You will need to contact support again I'm afraid to ask for help - you should be able to reply back to the email messages you got about it.
Hello there, Helen from Dropbox here.My colleague Casey, has reached out to you today with an update on your ticket no. 22946452 regarding your refund. Thank you for your patience during this process and have a lovely day.
Best regards, Helen The Dropbox Team
hey guys, does anyone know if dropbox has a number i can contact? i've just had a massive bill taken out and im super poor and need to pay my rent in two days and i didn't mean for this to happen as i'm not using dropbox. 😞 thanks so much
Hello.
I paid for the renewal of 2 Dropbox Plus subscriptions (accounts with different users), using a single VISA card (the same card, therefore).
However, the amount of 3 paid subscriptions appears deducted from my bank account debits.
Is it possible to unblock this issue, please? How can I recover the amount of the overpaid subscription?
Waiting feedback.
Thanks.
You will need to contact support at www.dropbox.com/support and ask for assistance.
All support options are at www.dropbox.com/support.
It sounds like you have used a trial and not then cancelled it. So, you need to try and ask for a refund although note that they usually only do so where legally required.
Thanks for the tip, Mark. Turning to support is not easy. There are print requests that have already been sent, the staff shows difficulty in finding apparently simple information, the resolution of the problem is delayed... It becomes desperate to demonstrate that there was a billing error (and, above all, to recover an amount that was charged to more). What a disappointing experience, DROPBOX...
No. Dropbox Plus. Accounts created (and paid) a few years ago. But, this year, with a bonus: one of the accounts was double invoiced. As simple as that.
Hey @AR_23! I had a look into our system, and I can see your case is already being handled by our specialists. I’ve left them an internal note on your behalf, and they’ll get back to you as soon as possible.
No one is helping at all
Hi @Gidgette, I hope you're doing well!
I remember opening a ticket for you back in August. Do you still face the same issue, or is it something else?
Keep me posted!
I have a few unauthorized charges from Dropbox. My credit card statements have only 11 character reference so I couldn't raise a query on the billing page. I just registered Dropbox so I can raise the issue here. Can someone from Dropbox please contact me ASAP?
Hi @vincentye & @Nig l Hausmann, why don't we have a look into this?
Have you tried contacting our Support team directly?
Feel free to visit the Support page while you're signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, share it with us here so that we can look it up in our system as well.
Thank you both, and I'll be waiting for your response!
I have tried several times but to no avail. It is literally impossible to use
Hi Hannah
This is just to inform you that my complaint to EUROPEAN CONSUMER CENTER as required as a previous step to a judicial claim worked!.
I received a call form Apple-iTunes and the refunded the money. It has been stated that Apple-iTunes, that rejected all my claims, finally recognized my reasons but only when the European Consumer Authorities asked to Apple-iTunes about my case.
I greatly acknowledge the participation of EUROPEAN CONSUMER CENTER and reject the behaviour of Apple-Itunes that forced me to look for help of third party.
Hey @Etherealbylar , welcome to our Community!
I'd be happy to help, however in order to do this, I'd need some sensitive billing info.
I think it'd be a better idea to reach out via email, don't you think?
Let me know, and I'll open a ticket on my end for you!
Hi @Gidgette, can you tell me more about what you've tried several times, please?
Are you referring to contacting our Support team?
We have done this several times and you continue to ask for a postal code, which we do not use here. This is so time consuming and irritating.
Hey @Gidgette, sorry for any inconvenience this might have caused, but when someone upgrades their account, this kind of info is required.
Unless it's an iTunes/Google Play payment perhaps?
Phone support is only for paying business customers (note - not on a trial) and there is no email support. All support is via www.dropbox.com/support or here.
I have a free Dropbox account (that I don't actually use). I've been charged $18.69AUD by Dropbox through Paypal. I haven't made any changes in dropbox, I haven't received any receipt from dropbox, I still have a free account, I can't view any billing because there is none and has never been any. I can't access support as I have a free account. I'm trying to dispute the charge, paypal does not care because they think it's just something I signed up to (not true). Is there any way to get help with this? I've searched everywhere for a contact email but because I have a free account it won't let me get any help. The email address paypal provided is a no reply address (support-paypal@dropbox.com).
Thanks
someone is using my debit card for their account payments and i’ve been charged the last 2 months for it. i enter my bank transaction id on dropbox to look up the payments and it is under a user with email [email removed as per Community Guidelines]. i have no idea who this person is nor have i ever heard of this website until i had a charge for it. so in order to report this i have to pay?
Hi @mjk3, & @T1509, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Hey there, @T1509, thanks for that!
I replied back to you just now. I'll see you there, cheers!
@mjk3 wrote: someone is using my debit card for their account payments and i’ve been charged the last 2 months for it.
someone is using my debit card for their account payments and i’ve been charged the last 2 months for it.
Have you reported this to your bank? That's your first step. Dropbox can't charge your card if they don't have your billing information. If you didn't give it to them, someone else has and you need to contact your bank.
