Hello I have wrongly entered my date of birth today what should i do?
Hi @seekinganswer, I hope you're doing well!
Can I send you an email, in order for us to have a closer look into this?
Let me know!
Hi Megan, sure! thanks
Hey @seekinganswer, I just sent you an email, I'll see you there!
I have the same problem. Entered the wrong age of my birth and know dropbox think I am too young. What shall I do? Please help!
Sorry to hear about this, @makemake.
Can we send you an email, so we can look further into this?
Yes please! Do you need anything from me?
Hi @makemake, I just sent you an email, I'll see you there!
@makemake You should contact them early. unless your email will deactive like mine. my gmail account has been deleted and the files inside is gone.... ㅠ.ㅠ
Hi Megan,
my issue is not yet resolve, please assist.
thank you.
Hi @seekinganswer, I can see that Christopher, our agent responded back to you however the case was closed due to inactivity.
Did you have the chance to review his reply? Can you try to respond back to him now, in order for a new ticket to be opened?
Yup, I'll reply on his message, thanks Megan!
@Muhammad Mohsin wrote: I have wrongly entered my date of birth today what should i do?
I have wrongly entered my date of birth today what should i do?
Hi, i have reply to Christopher support@dropbox.zendesk.com but it seems will have no reply from this email.
Please advise. Thank you.
Hey @seekinganswer, can you please send us your ticket number?
Hi, latest ticket number is 22802243
Thanks for the ticket number, @seekinganswer.
I forwarded your case to our team, so you'll be getting a reply soon.
Hi, how do i change my birthdate. I accidentally choose the wrong year. Please help.
I tried to join the Family group with my team members but apparently I accidentally put the wrong year on my birthdate. Please help.
Hey @myfirsttech_sg, hope you’re doing well.
Have you logged any tickets about this with our support team?
If not, please open a different browser (that’s NOT logged in to any Dropbox account), and open a ticket with them via this page. Send me your ticket number here afterwards.
What ticket? I dont understand
Hi @myfirsttech_sg, sorry to jump in here!
What my colleague meant, is that you'd need to directly contact our Support team about this, since this issue would require some account-specific info, that we can't have while in a public forum.
Have you tried following the steps that @Nancy provided?
I tried to click the link that has given on the page. But Im not sure where to click after to get the ticket. I chat bot but still the same, it repeats the same page and I'm kinda confused how.
Sorry to hear about this, @myfirsttech_sg.
Can we send you an email as well, to see what's going on?
Please do, i might not understand how this works as well. i need guidance. Thanks
Hi @myfirsttech_sg, I've sent you an email, please could you reply to it as soon as possible!
I replied already. Thanks!
I have had the same issue after using Dropbox for many years. I need to confirm my correct date of birth, can the Dropbox team please assist me directly.
Thank you,
Bryce
I have incorrectly entered my date of birthday when upgrading storage. I need to change this back to correct date - please can someone from the Dropbox team please assist me directly.
Hey @Bryce77, I'd be more than happy to help!
We'd need to look into this internally. Would you mind if I reach out via email, in order for us to investigate?
Keep me posted!
