I had 16GB of storage space on my basic account due to referrals I made. Few months ago they reduced it to 2GB. I thought storage increases earned through referrals did not have an expiration.
Any ideas?
Jan
Hey @thejanman, welcome to our Community!
Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.
Where did you initially see that your space was down to 2 GB?
If you go to your account settings here, how much space does it report?
If it's a different amount, is it possible that you have a second free account with just 2 GB instead?
Let me know what you find.
Hey @Rob_NZ - sorry to jump in here, but I just wanted to mention that Hannah was just asking if it would be OK if we sent you an email to investigate further. She hasn't sent you one yet.
Let us know if that's OK with you and we'll reach out to the email address that's linked to your profile here, on our Community.
Yes, that's fine.
Hi @Rob_NZ, I just sent you an email, I'll see you there!
Haven't received an email from you. Got an email notification for you tagging me above but nothing else (and not in spam).
Hi @Rob_NZ, have you checked your Community-linked email address?
