Child Item

Wrong Date of Birth

Muhammad Mohsin

Hello I have wrongly entered my date of birth today what should i do?

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Account Settings

Dropbox Family

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Accepted answers

Sam DBX

Hi everyone 👋🏽

Jumping in here to help clarify some issues you’ve pointed out in this thread.

As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here.

The age requirements are:

In the United States: You must be 13 or older.
Outside the United States: You must be 16 or older.

If you added the wrong date by mistake:

💌 Please contact support so we can manually verify your date of birth and edit it for you:

Tip: you can find your support entitlements here.

If you have access to email support:

Contact Dropbox support within 30 days to have your account reactivated.
Our support team will ask you to provide proof of your date of birth.
After your information is verified, you’ll be notified through email when your account has been reactivated.

If you don’t have access to email support:

You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth.

To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:

Birth certificate
Passport (the page containing your name and date of birth)
Driver’s license, learner’s permit are acceptable forms of proof of age
Any official government document issued by a national agency or equivalent is acceptable. Note: please do not upload any of these documents through the community forums.

Our team will verify this info and make a change if accepted.

Hope this helps!

Sam

All comments

Rich

@Muhammad Mohsin wrote:
I have wrongly entered my date of birth today what should i do?

https://help.dropbox.com/account-settings/dropbox-family-age-requirements

seekinganswer

Hi, i have reply to Christopher support@dropbox.zendesk.com but it seems will have no reply from this email.

Please advise. Thank you.

Hannah

Hey @seekinganswer, can you please send us your ticket number?

seekinganswer

Hi, latest ticket number is 22802243

Hannah

Thanks for the ticket number, @seekinganswer.

I forwarded your case to our team, so you'll be getting a reply soon.

myfirsttech_sg

Hi, how do i change my birthdate. I accidentally choose the wrong year. Please help.

myfirsttech_sg

I tried to join the Family group with my team members but apparently I accidentally put the wrong year on my birthdate. Please help.

Nancy

Hey @myfirsttech_sg, hope you’re doing well.

Have you logged any tickets about this with our support team?

If not, please open a different browser (that’s NOT logged in to any Dropbox account), and open a ticket with them via this page. Send me your ticket number here afterwards.

myfirsttech_sg

What ticket? I dont understand

Megan

Hi @myfirsttech_sg, sorry to jump in here!

What my colleague meant, is that you'd need to directly contact our Support team about this, since this issue would require some account-specific info, that we can't have while in a public forum.

Have you tried following the steps that @Nancy provided?

myfirsttech_sg

I tried to click the link that has given on the page. But Im not sure where to click after to get the ticket. I chat bot but still the same, it repeats the same page and I'm kinda confused how.

Megan

Sorry to hear about this, @myfirsttech_sg.

Can we send you an email as well, to see what's going on?

myfirsttech_sg

Please do, i might not understand how this works as well. i need guidance. Thanks

Jay

Hi @myfirsttech_sg, I've sent you an email, please could you reply to it as soon as possible!

myfirsttech_sg

I replied already. Thanks!

Bryce77

I have had the same issue after using Dropbox for many years. I need to confirm my correct date of birth, can the Dropbox team please assist me directly.

Thank you,

Bryce

Bryce77

I have incorrectly entered my date of birthday when upgrading storage. I need to change this back to correct date - please can someone from the Dropbox team please assist me directly.

Megan

Hey @Bryce77, I'd be more than happy to help!

We'd need to look into this internally. Would you mind if I reach out via email, in order for us to investigate?

Keep me posted!

Bryce77

Hello Megan,

Yes please, do email and we can hopefully sort this out.

Many thanks,

Bryce

Megan

Hey @Bryce77, I just created a ticket on my end for you.

I'll be happy to see you there, cheers!

Bryce77

Thank you, I’ll look out for the email