I had a personal Dropbox that I accidentally merge with a Business account by using the same email. How can I get my personal Dropbox back with the email and content that is now associated with business Dropbox login.
A business account shares with a non-business accounts = merging.
They didn't share with you. They invited you to join their business account. If they had sent you a regular shared folder invitation, your account would not have been merged into the business.
And how to get help?
Have the team admin for the business account contact Support and request that your account be restored. They will have access to phone support. Also, refer to the bottom of this help article.
and you don't even get a notification on whether the ticket is received.
If you opened a ticket, you can track it at the link below. Also, refer to the bottom of this help article.
Hey @patbeennettaz, sorry to hear about this, but not to worry, the solution is pretty simple!
The admin of the team will just need to convert your account back to an individual.
To do so, they'll need to follow the steps in this article.
I hope this helps!
@thebattina wrote: Is there a way to contact DropBox to find my personal account? This can't be true.
Is there a way to contact DropBox to find my personal account? This can't be true.
Were you a member of a Business team and were you removed from the team? If so, it's true. Only the team admin can help you in this case. Dropbox cannot recover your account. You need to contact the team admin and ask them to restore your account, but they'll only be able to do this if the account was deleted within the last seven days. Once restored, they need to convert your account back to an individual account.
Hello Community!
I've sent Dropbox several e-mails about this without a response so I am turning to you to see if you have any insight. I am a freelancer and one of the companies I work for sent me an invite be part of their Business account when they were trying to send me an invite to download files for a project. Skip to now, my entire dropbox account has been integrated into their account. This was a total mistake and now I am trying to reverse this action/get my own private account back without cancelling dropbox and losing all my files. Anyone have any ideas? Thank you.
@kevinvonesper wrote: ... one of the companies I work for sent me an invite be part of their Business account ... my entire dropbox account has been integrated into their account. ... and now I am trying to reverse this action/get my own private account back ...
... one of the companies I work for sent me an invite be part of their Business account ... my entire dropbox account has been integrated into their account. ... and now I am trying to reverse this action/get my own private account back ...
You need to contact the team admin and ask them to convert your account back to an individual account. It's very important that they don't just remove you from the team as doing so would delete your account. If that were to happen they only have seven days to restore your account. They must convert it back to an individual account, and only the team admin can do this. Dropbox can't do it.
Slightly related experience.. I had a personal dropbox account for years and recently one of the companies I work for part time needed me to set up a Team for their company. I had no idea it would swoop up all my personal dropbox files and add to their team folders. I am having trouble getting it resolved.
Hey @SusanU,sorry to her you're having issues with this.
In this case, you'll need to reach out to your team admin and ask them to convert your account back to an individual one following the steps outlined here.
Let us know how you get on.
So for clarification, I was removed from a "team" and the message at login I get is... "Your account has been suspended. Please contact your administrator for more information." and can no longer access my personal folder and files. There is no way for me to recover my personal Dropbox folder, files and account without help from my former team leader? Do they have access to my personal files?
Hi @Steve93
Basically yes to both. As soon as you joined the Team you agreed in that process that they then owned all of the files and folders on your account - same as if you were using a company work network. From that moment they had access to everything in your account if they so wished.
This is why when you join a team the process almost tries to force you to create a second new account instead to do so.
I have the exact same problem and afraid my personal account will get deleted by the admin by accident.
Our accounts are in Dutch so I would just like to double check the exact steps the admin needs to take in order for my personal account not to get deleted Could you confirm ?
Hi @AG84, welcome to our Community!
These are the exact steps your admin would need to follow, in order for your account to revert back to an individual one, instead of being deleted.
If you have any questions, let me know!
I have a Dropbox Plus account and was added by mistake into a Business account. What is the correct procedure to be removed from the Business account and to return to the Plus account. Without losing any files or the yearly payment that I have made.
Thank you for your help
@ckonteos80 wrote: What is the correct procedure to be removed from the Business account and to return to the Plus account. Without losing any files or the yearly payment that I have made.
What is the correct procedure to be removed from the Business account and to return to the Plus account. Without losing any files or the yearly payment that I have made.
When you join a Business team with a paid account, you receive a prorated refund for any time remaining on your subscription. Once you get your account back, you'll need to resubscribe.
In order to be removed from the team you need to contact the team admin and ask them to convert your account back to an individual account. It's very important that they don't just remove you from the team as that would delete your account. If that were to happen the team admin would have just seven days to restore your account. Make sure they convert your account.
- Yesterday I received an invite from my friend to collaborate on his "Work" folder (let's call it that for now).- I was offered 2 choices to either "join" or "create new account".- I opted to Join. Now my folders all got archived into 1 folder and his account folders are taking precedence in my overview.
- my standard (paid) account got refunded (not what I wanted!!)- This is not what I expected and would like to revert this to how I had it prior to Joining his "Work" Folder (my own subscription and own files).
How do I "un-join" and revert back to my paid subscription without loosing all my personal files and folders?Please advise
Hey @hammer078, welcome to the Dropbox Community!
If you joined a Dropbox Business team, the admin will need to remove you from it, so that you can go back to your personal account.
They will need to remove you by converting your account to an individual Dropbox Basic account. That way, you'll lose access to the team content, but keep your account and your personal files.
Let me know if you have any questions.
Same problem for me.
I clicked an invite from a supplier and it swallowed my own account and now I can't remove my account from their organisation. The process really needs improving or at least make it reversable.
I accidentally added someone to my team as a member. How do I remove him from my team without blocking their entire account?
I still want him to have acces to one of the folders.
You will need to REMOVE him from the Team via the admin panel (not delete!) and then share the folder individually with him.
Note that he will need an account large enough to access it, so, if its over 2gb he will probably need to pay for an upgrade.
@PEA2023 wrote: How do I remove him from my team without blocking their entire account?
How do I remove him from my team without blocking their entire account?
You need to convert their account back to an individual account.
I have had the same issue and I want the DropBox teams to know that the process of moving a personal account to a Pro has completely shattered my confidence in the DropBox service. There is absolutely flabbergasting that in just one clan and with absolutely no explanation of consequences, nor ability to cancel, all your content is now managed by someone else without the ability to regain control by your self but ask for a permission of the 'new owner' of your content.
10+y of paid subscription will now go to another service, my trust is gone and I am superbly upset.
Hey there, @Paul 11, let's jump right into this!
Based on the info you've provided, I understand that you are either part of a Business account, that you now want to leave. Or that you need to remove a shared folder/file off of your Dropbox account.
Would you mind clarifying a bit more, and also letting me know about your plan page, and what it reports, in order for me to have a clear visual, and provide you with the correct next steps please?
Keep me posted!
Hi @Paul 11
As others have said the Company has to do that for you. You cannot do it yourself. You need to speak to the Admin at the company and get them to remove (not delete!) you.
Dear All,
a bad mistake happened when a collegue from another company tried to invite me to one of his shared folders: He accidentally invited me to join his team (Dropbox Business). I followed the invite and suddenly all my data got transferred to his company's Dropbox Business. A minute later I a got informed that my account had been deleted and a day later the Dropbox fees for the remaining year had been refunded to my credit card. I contacted DB's mail support but received no answer exept: "We are glad that you have contacted Dropbox Support. We appreciate your message. However, please note that this email box is not monitored by our support team".
I really do hope that the community can help out and advise on the best category to post this.
Thanks a lot!
Jan
Hey @JES4, sorry to hear about this.
When you become a member of a Dropbox Business team and the team admin chooses to delete you from the team, your account is indeed deleted.
What the admin needs to do now is restore your account (they have 7 days since the deletion) and then convert your account to an individual one.
That way, you can get your account back and re-upgrade to your preferred plan.
Thanks so much for helping out Hannah,
well, that's been a couple of weeks ago now. We decided to continue under the current status until we found time to work this out. Too late now I'm afraid. Do you have any hints for me on how to proceed from here on? I could probably set up a new dropbox account but my Mail + PW is connected to the business account. I know I can somehow swop between a business account and a private account. But actually how do I do this? Right now I'm considering to pack my things and leave for Google Drive 😞
Best
Happy to try and help, if I can, Jan!
Why do you think that your email and password is still connected to the Business account?
Did you get an error when you tried to set up a new account?
Sorry for replying so late! When I try to log on to the Dropbox Website I get to the Company's business account right away. So I thought I'm obviously connected to that account and can't use my data for another account. But I found out by some other tips and tricks that the admin of the business account might still be able to change my settings and re-install a private account (unless he's deleted my account as you said).
I will now save my data on a HDD and than ask the admin to follow a step by step instruction I've found.
No worries, Jan!
If you can still login to your account, you might not be removed from the team at all, so do make sure to ask the admin to check that from the Members tab in their admin console.
And make sure that they use the conversion steps, as we discussed, so you'll get back to your original individual account without an issue.
Let me know if you need anything else!
Hello,
I received an invitation to access a shared folder from a client :
"Join your team on Dropbox.
Hi there,
Your invite to join ****** awaits your answer.
As a team member, you can easily collaborate and share content with the people you already work with. You’ll have your own space to organize your personal and shared files.
Accept invite"
I clicked on 'accept invite,' and I gained access to the folder.
However, shortly after, I received a notification stating that my Dropbox Family subscription has been canceled :
"Hello,
Thank you for joining ****** on Dropbox for teams.
Your previous Dropbox Family subscription has been canceled, and we have credited $X.XX to your initial payment method. This amount corresponds to the remaining value of your subscription. Please contact us if you have any questions.
"Welcome to the team!
Dropbox"
This is not my intention, and I would like to resume my subscription and revert the changes. Could you help me and guide me on the necessary steps?
Thanks,
Tom
Hey @Tom Jobim, thanks for reaching out to our Community.
What you need to do in this particular case, is to be removed from the Dropbox Business team and then re-upgrade to Dropbox Family.
Basically, the admin of the Business team will need to remove you by converting your account to an individual one.
Once that's done, you can simply re-upgrade your account to Dropbox Family.
