Hello the anterior date restoration doesn't work I have "internal error"
Please help me
Best regards
Yes they can ... but it may take 48 hours
Sorry to see you're having an issue restoring your files, @Sylvain255.
Does this happen when you're using Dropbox Rewind, or when you restore your files from the deleted files page?
Have you tried from a different browser or a private browsing/incognito window?
Let me know what you find.
it is done on firefox, chrome even if I am in a private window
it is Dropbox Rewind
Are you seeing the below (screenshot) when using Rewind via Dropbox.com website?
If yes, it's one of many frustrating Dropbox problems. The rewind feature seems to fail more frequently if there was a lot of data traffic just before the date which you're restoring. My work around was to wait for a few days and then restore individual folders instead of a full account restoration.
yes it is but is the Dropbox support can restore it for me ?
ok thank you
and do we receive a mail when the restoration by support is finished ?
Just for info .... Don't empty/permanently delete your "Deleted Files" on dropbox.com or you will not be able to Rewind your account ....
"and do we receive a mail when the restoration by support is finished ?"
I'm not sure if they will offer a status update but you should see all your files return back to normal .... Try using the "support chat" and you can ask that question 😉
the chat doesn't work for me, when I click in the button nothing happens
Hey @Sylvain255, if chat support isn't currently working for you, you can either try again later, or submit a help request through this page.
Once our team performs the restoration, they will indeed send you a confirmation email, to let you know.
I have found the reason cf https://www.dropboxforum.com/t5/Apps-and-Installations/chat-doesn-t-work/m-p/718351#M59370
